Plugin installed but can’t do anything with it

  • Resolved martin1723

    (@martin1723)


    11 months ago

    Hi,

    I just installed WP stanging and whether can’t create a staging site nor do anything else.

    The register “staging” shows only “Note: You can upload backup files to another site to transfer a website.?Read more” – nothing else.

    When I try to click on any button to answer the question for a 5-star-rating, an error message appeares which tells me to ask for support.

    The wp-staging-logs and php-debug-log files are empty.

    I have plugins installed among others: All In One WP Security, Fast Velocity Minify, Filester – File Manager Pro, Jetpack and WP Super Cache.

    What can I do to get WP staging running?

    Regards

    Martin

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor alaasalama

    (@alaasalama)

    Hi Martin!

    Can you access the system info page at (WP STAGING > System Info)? If so, please send the system info via this form along with a screenshot while you are opening the plugin’s main page with the browser console opened and we will help you further from there.

    Thanks,
    Alaa

    Plugin Author Rene Hermenau

    (@renehermi)

    @martin1723 Could you please activate the wordpress debug.log and share with us the details https://wp-staging.com/docs/enable-wordpress-debug-log-mode/

    Pleease use this contact form here to send us the debug.log https://wp-staging.com/contact-us-presale-and-premium-support/

    After activating it and reloading the wp staging user interface, there should be errors written into the debug.log.

    Thread Starter martin1723

    (@martin1723)

    Thanks for your quick replay.

    I sent you the log-files and a screenshot via the contact form on your site.

    Thanks

    Martin

    Plugin Author Rene Hermenau

    (@renehermi)

    Solution:

    The website uses the All In One WP Security plugin with the “Salt” option.

    This option currently breaks all Ajax requests from WP Staging and needs to be disabled.

    We are currently testing what we can do to work around this issue. This salt option does not provide any additional security, but it can break Ajax calls not only in the WP Staging plugin.


    Thread Starter martin1723

    (@martin1723)

    Yes, this is correct. Switching off this WP AIOS option “salt” (WP Security>Miscellaneous / user-security>Tab: Salt) solved the problem.

    Thanks for your immediate help.

    Martin

Viewing 5 replies - 1 through 5 (of 5 total)
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