Plugin Install gives http 500 error

  • I just installed and activated the Genesis Simple Hooks plugin and when I went to the WP dashboard to access the Genesis tab and clicked on “Simple Hooks” I was immediately given an error that said:

    “This page isn’t working
    mommyconvos.com is currently unable to handle this request.
    HTTP ERROR 500”

    I’ve never seen this message after a plugin installation before. Any help is greatly appreciated.

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Nick C

    (@modernnerd)

    Hi, @tiffaynee!

    Sorry that you saw this error after activating the plugin. It’s not something I can reproduce in my tests, so it may be specific to your site.

    Please could you share your server and PHP error logs? Your host should be able to help find them if needed. The logs often give more information about what could have caused the 500 error.

    I am having this same problem. Did you ever find out what was causing it? I’m not experiencing issues with any of my other plugins.

    This is my page:
    https://halfpintpartydesign.com/wp-admin/admin.php?page=simplehooks

    Plugin Support Nick C

    (@modernnerd)

    Hi, @halfpintdesign.

    I recommend reviewing your server’s PHP logs. They’ll often point to the code that is responsible for the 500 error.

    I can’t review your admin page without a login, but please feel free to contact StudioPress support if you’d like to share one and get further help with this: https://my.studiopress.com/help/. We’ll still need to see the error logs too, though.

Viewing 3 replies - 1 through 3 (of 3 total)
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