Plugin in loading mode in frontend

  • Resolved bezkycertovica

    (@bezkycertovica)


    11 months, 3 weeks ago

    Hi, can you please take a look at my problem?

    The plugin looks like it is only loading and not showing the map – as seen on frontend page at https://www.bezkycertovica.sk/domov . After a long time (maybe 1hour) it works like it should be. (there is also MapBox directly embeded map, Mapster plugin is under it). Page is built in Elementor page builder. Then I downgraded wordpress core to 6.2.3 version, as writen in plugin wordpress page. The same problem was also with most recent version of WP.

    Would appreciate suggestions for solutions, thank you.

    Martin

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author mapster

    (@mapster)

    Hello there! When I visit the page, I see that there are many javascript errors in the console and specifically, the Javascript file for the Mapster plugin is not able to load due to a 509 error. This error corresponds to “Bandwidth exceeded”, which makes me think this is probably something about your hosting and the amount of data being served up there. This server error is not something I can control with the Mapster plugin but I am happy to help if you can resolve that 509 error! Thanks.

    Thread Starter bezkycertovica

    (@bezkycertovica)

    Hello, thank you for your answer.

    I checked “bandwidth error” with my hosting provider, and it looks like there is not a problem. There are many errors on my site which I will try to solve.

    I made new page for testing https://www.bezkycertovica.sk/test , where I put only Mapster shortcode, and the map is loaded just after I open the console in browser. Any idea what it could be? I guess it is again something with the page.
    Thank you, have a nice day,
    Martin

    Plugin Author mapster

    (@mapster)

    Hmm, I am still seeing that 509 error happening when it tries to load the Mapster Javascript file! I’m not totally sure how to tackle it, does your hosting provider say anything about the 509 error?

    Thread Starter bezkycertovica

    (@bezkycertovica)

    Hello, thanks a lot….

    Hosting provider was checking it, and he says the problem shouldn′t be on the server side.

    I have quite late WordPress version (6.2.3 – latest version Mapster was tested on), I am curious if that is not part of a problem.

    WordPress profesionall will check and solve some technical issues, do you think I should ask him to do it before trying to insert Mapster plugin map on the site?

    Thank you a lot,

    have a nice day,

    Martin

    Plugin Author mapster

    (@mapster)

    Hello, the WP version shouldn’t cause any issue — the plugin does work just fine with the latest version of WP I just didn’t update the text in the plugin README yet. This is a problem that seems more with the setup than the plugin itself. If you want you could email me directly [email protected] and I may be able to help more.

    Plugin Author mapster

    (@mapster)

    Marking issue as resolved.

Viewing 6 replies - 1 through 6 (of 6 total)
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