Plugin impacts the search functionality in the dashboard

  • Resolved rose18

    (@rose18)


    4 months, 4 weeks ago

    Hi,

    We have the ‘ACF: Better Search'(Version 4.2.1) plugin installed because we have some custom fields created with the ACF plugin and we want to search content from selected fields on the front-end using the default WordPress search engine. Also, we have The Event Calendar (Version 6.5.1.4 ) + Event Calendar Pro (Version 6.5.0) plugins installed to create events.
    However, once the ‘ACF: Better Search’ plugin is a activated, it impacts the Events page search functionality from the dashboard side, not the front-end.
    Screenshot:

    Whenever I try to search for an event from the dashboard, it returns nothing.


    Once the ‘ACF: Better Search’ plugin is deactivated, the search functionality works again.

    The plugin is impacting the search from the dashboard, but only to the Events Post type (Event calendar Pro), is there a way to fix this issue?

    Thanks!

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Mateusz Gbiorczyk

    (@mateuszgbiorczyk)

    Hi @rose18,

    Thank you for your message.

    Please see this thread. I checked this case and I can’t reproduce the problem. I don’t have access to your website. There is no problem in my environment.

    I hope you understand that this situation is difficult for me. I’d really like to help you, but in order to do that, I have to recreate the problem first. According to WordPress forum rules, I can only help theoretically – I can’t get access to the website. So we have to deal with this matter with only messages sent here.

    Please follow my steps I did and tell me if you have the problem. Please remember that the starting point is pure WordPress – it’s not based on your website. If you are able to give me the steps to reproduce this problem, I will gladly take care of it.

    Best,
    Mateusz

    Thread Starter rose18

    (@rose18)

    Hi @mateuszgbiorczyk ,

    Thank you for getting back to me, but from the thread that you’ve sent it only have ‘The Events Calendar’ plugin installed. I have both ‘The Events Calendar’ + ‘The Events Calendar Pro’ installed.

    I did contact the Event Calendar Support Team about this and they were having the same issue. It returns zero results while this plugin is enabled. When it’s disabled the search works correctly. I can sent you the event calendar pro plugin (.zip file) to test it.

    Let me know how I can provide you the plugin folder.

    Thanks!

    Thread Starter rose18

    (@rose18)

    @mateuszgbiorczyk is this your email address [email protected] ? Can I send you the event calendar pro plugin?so you can test it out?

    Plugin Author Mateusz Gbiorczyk

    (@mateuszgbiorczyk)

    Yes @rose18, you are right.

    Thread Starter rose18

    (@rose18)

    Hi @mateuszgbiorczyk ,

    I have just sent you an email with the subject line “ACF better search plugin impacts the search functionality in the dashboard”, did you receive that message with the shared link?

    Plugin Author Mateusz Gbiorczyk

    (@mateuszgbiorczyk)

    Thank you @rose18, I confirm that such a problem exists. I was able to reproduce it.

    The solution to this issue will be to activate “Lite Mode” in the settings of our plugin. Then searching for events from The Event Calendar plugin will function properly.

    Thread Starter rose18

    (@rose18)

    Thank you @mateuszgbiorczyk ! If I activate “Lite Mode” would like impact the search functionality on the front-end? Such as would it still search keywords from ACF field type because next to ‘Lite Mode’ it displays this text: “does not check field types”

    Plugin Author Mateusz Gbiorczyk

    (@mateuszgbiorczyk)

    @rose18 Yes, this will impact search on the front-end, but it shouldn’t be problematic. It will simply search among all ACF field types.

Viewing 8 replies - 1 through 8 (of 8 total)
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