Plugin hacked or has malicious code?

  • Resolved brainoidtech

    (@brainoidtech)


    4 years, 11 months ago

    If you check the step two on this page and click on “View Our Size Guide” button, the popup is displayed but after 2 seconds it redirects to different links. If I disable the plugin or remove it the site goes back to normal with no issues.

    Can you please respond to this ASAP?

    Regards!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter brainoidtech

    (@brainoidtech)

    I have tried these steps and my plugin is updated, there no code in Custom JS / CSS.

    The issue still doesn’t go away.

    • This reply was modified 4 years, 11 months ago by brainoidtech.
    Thread Starter brainoidtech

    (@brainoidtech)

    For benefit of others, who want to continue using this plugin, I could resolve the issue by doing the following –
    1. Ensure that the plugin is updated.

    2. Copy plugin code/details and delete all popups that have an issue of redirecting to random URLs.

    3. Recreate the popups.

    This resolved the issue for me, but I might not continue using it as it is quiet a grave issue in my opinion. But overall it used to be a great plugin other than that.

    Hi @brainoidtech,

    Thank you contacting us.
    We are terribly sorry for this.
    As you can see we are responding to all the users with this kind of issue.
    We have also updated the plugin version to get rid of those problems.
    Our team doesn’t want to lose our beloved customers and that is why we are doing our best to make sure they are staying with us and are happy to use our service.

    We are happy that it is solved now on your end and we will be happy if you decide to continue working with us. We are sure that you won’t regret it as these kinds of problems won’t happen again. We value every customer that we have and are very unhappy to see one of them go.

    We hope that you will stay with us and let us show that we are developing each day and trying our best to meet our customers’ needs.

    Hey @brainoidtech

    We were wondering whether you saw our last message.
    Please let us know if there is anything we can help you in a new thread, I will mark this one as resolved.

    Best,
    Popup Builder Team

Viewing 4 replies - 1 through 4 (of 4 total)
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