Hi there,
We are sorry to hear that you are having this issue. This issue has been addressed in our last update and users with the older versions are experiencing this issue, we kindly request you to update the plugin to the latest version. The issue occurred to those sites who have multisite features enabled.
Please also, check your custom JS/CSS menu under the popup and if you have any unknown code, please remove it. Also, please make sure you don’t have any unknown admin account on your site.
I hope this will help. If you require further assistance or have any additional questions, please don’t hesitate to contact us through our support portal. Our team is always here to help!
https://help.popup-builder.com/en/
Sincerely,
