[Plugin: Google Doc Embedder] PDF Document Not Loading in IE8

bellbird,

Is it possible you could send me the entire error message (not truncated “…”) or a link to the page where it’s displayed?

Try using the integrated plugin editor to change the following line in proxy.php, and let me know what your results are (line 32):

if ($curl) {

change to:

if (isset($curl)) {

This problem doesn’t effect most environments, and I can’t reproduce it myself, so it will need a little troubleshooting help from you to solve. Thanks.

Hi k3davis

Here is a link to the file:
https://www.callaghansmarine.com.au/index.php/about-us/test-pdf-embed/
Password protected page. Password is: bellbird.

I have edited proxy.php as suggested. Here are the results:

In Google Standard View mode the embedded PDF document does not load.

In Enhanced Viewer mode the page generates the following Javascript error and the document page stops loading with the Loading bar at about 1/4 complete.

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6.5; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.648; .NET CLR 3.5.21022)
Timestamp: Thu, 14 Oct 2010 22:16:52 UTC

Message: Syntax error
Line: 1
Char: 1
Code: 0
URI: https://www.callaghansmarine.com.au/wp-content/plugins/google-document-embedder/proxy.php?jsfile=gview/resources_gview/client/js/1357654511-gview_local_gview_base_mod__en_gb.js

Message: Object expected
Line: 595
Char: 9
Code: 0
URI: https://www.callaghansmarine.com.au/wp-content/plugins/google-document-embedder/proxy.php?url=http%3A%2F%2Fwww.callaghansmarine.com.au%2Fwp-content%2Fuploads%2F2010%2F10%2FTest-PDF-Document1.pdf&hl=en_GB&gdet=&embedded=true

Message: ‘gviewApp’ is null or not an object
Line: 617
Char: 9
Code: 0
URI: https://www.callaghansmarine.com.au/wp-content/plugins/google-document-embedder/proxy.php?url=http%3A%2F%2Fwww.callaghansmarine.com.au%2Fwp-content%2Fuploads%2F2010%2F10%2FTest-PDF-Document1.pdf&hl=en_GB&gdet=&embedded=true

Message: ‘gviewApp’ is null or not an object
Line: 719
Char: 13
Code: 0
URI: https://www.callaghansmarine.com.au/wp-content/plugins/google-document-embedder/proxy.php?url=http%3A%2F%2Fwww.callaghansmarine.com.au%2Fwp-content%2Fuploads%2F2010%2F10%2FTest-PDF-Document1.pdf&hl=en_GB&gdet=&embedded=true

Happy to assist with troubleshooting. Please let me know what to try next.

Bellbird,

With your current settings, your document loads for me as expected in Firefox 4b6 and in IE8 on Windows 7/64-bit.

In Google Standard View, IE won’t work under hardly any circumstance; this is a known issue with Google’s viewer that my enhanced viewer was meant to combat, and appears to be working on your site (I see the “Test PDF Document” PDF loading correctly in both of the environments above).

Even though you can’t duplicate the problem it is still occuring in Enhanced Viewer mode in some environments – like mine and my clients. Therefore we cannot be sure which website visitors can see the document and which cannot. Obviously we can’t use the plugin in this condition. What to do next?

Bellbird, I will continue thinking about it, but please understand that if I can’t see the problem, I can’t fix it. If you can help me provide an environment that consistently causes the problem (even if it’s on a platform or web browser I don’t currently have) I will do my best to investigate the matter. I know “it works for me” is the worst technical support one can receive, but literally I can’t fix a problem that even on your own site does not manifest itself to me.

This is a simple fix:

Go into the proxy.php file, go to line 32 where it shows
if ($curl) {

and change this to
if (isset($curl)) {

PHP doesn’t allow checking of existing variables the previous way anymore.