Plugin fault?

@donebyconstant we are currently working on an updated version of the plugin. it should come out next week. this is a major update in preparation for php8.

Hi @wooassist,

I don’t believe this well our case, please can you diagnose. The plugin is working without being installed.

Please can you help us with this issue?

Best,
donebyconstant

@donebyconstant we have uploaded a new version of the plugin, please update and testa gain if you still have the same issue.

How many times! – the plugin is not installed on the site, the plugin is not showing in the plugin list in wp-admin, but the plugin is there…

Installing the plugin again replicates it. Please help us sort this…

• This reply was modified 3 years, 7 months ago by donebyconstant.

@donebyconstant well it seems impossible that the plugins is working even if it is not installed. have you checked the ftp? have you checked for plugin conflicts?

This is why I’m reaching out to the plugin author! – there is no plugin conflicts, but FTP, am I looking for anything in particular?

@donebyconstant you need to check on ftp if the plugin folder is there. the folder of the plugin is wc-customer-source.

Hi @wooassist, there is nothing in the FTP area. So why is the plugin showing on the checkout area? – please can you review.

@donebyconstant this is not ours https://i.prntscr.com/6HC8KnvERN6EXNNRuIgVuQ.png
check your plugins again but this is definitely not our plugin

ok