Plugin fatal error?

Hi there,

That definitely doesn’t sound good. There’s nothing in Organize Series that should cause it to deactivate on its own. Is there anything more you can tell me about things that might have been done recently on your site (WordPress update, other plugins updated etc)? Did you update Organize Series and then it deactivated after updating?

The error you got means that Organize Series is looking for a file it requires and is not able to load it. I’ve double-checked the plugin and it does definitely have that file.

Any further information you can give me will help me help you.

Hi Darren,

Thanks for interacting!

My site is hosted through Bluehost. My site wasn’t working, and I had to get their customer service to help. I think they said they had to update the PHP file.

I hadn’t done anything to it recently except for what I just described. Because my posts were in a series, I know that, whatever the issue is, it happened within the last week.

I can try to give further answers as you need them. I’m just not very technical with this kind of stuff.

It says my PHP version is 7.0.31 if that is any help at all.

I am motivated to help you, but troubleshooting this is hard without knowing more information.

One thing you might want to try is completely deleting the plugin from your website and then reinstalling it. Do a database backup first, but deleting the plugin should no result in loss of data, its just a precaution you should always take for any plugin.

Unfortunately, that did not work. I’m sure troubleshooting it would take time. I would love to figure out how to fix this, but I understand if that’s not possible. If you have any further suggestions, I’m glad to try them. ?? Thank you.

Very puzzling.

Are you able to look at the files in your wp-content/plugins folder? If so, is there a vendor/autoload.php file present? So if organize series is installed in the typical folder, you’d be looking for wp-content/plugins/organize-series/vendor/autoload.php.

I just downloaded Organize Series from www.remarpro.com, unzipped it and I’ve verified that the file is present in the archive.

I am able to look at the files – it is in there.

I’ve tried deactivating all other plug-ins as well to see if there was some kind of conflict, and that didn’t do anything either.

I have a friend who also has a WP site and uses Organize Series, but he has no problems. It sounds like it’s an issue specific to my site somehow. Would that be an issue with my host? (I use Bluehost.)

Darren – thank you so much for all your help – I finally chatted with Bluehost and resolved the situation. Earlier, my site was down, I chatted with a rep then, and they apparently changed the php version from 5.6 to 5.2. I found that out tonight by asking specifically what the issue was.

So I’m not sure what the 7.0.31 relates to. When I’m in my cPanel page on website, it has a box in a corner that gives that number as the php version.

So, I’m sorry for all the confusion (I’m learning as I go), but I can at least say that you’ve been very helpful in at least helping me realize that the problem was not with your plug-in, which just means it’s a great plug-in. ??

I’m going to go give you some great quote-worthy reviews for all your trouble. ?? Thanks again.

Thanks very much for the review. That definitely explains the issue. __DIR__ is something only available in php version 5.3+ which explains your issues. I’m going to have to take a look at more gracefully failing for people running PHP5.2.

The latest version of Organize Series (2.5.12) will more gracefully fail in PHP 5.2 environments.