Plugin Failure?

  • Resolved CamZL1

    (@danishhaidri)


    2 years, 7 months ago

    I recently activated the Popup plugin on one customer site that uses the Kadence Theme. I am using the Popup plugin on many other sites without issues. However this time on this site after activating the plugin I came to the Welcome to Popup Maker screen and created the first popup. When I clicked on the PAGES, the same message reappeared. I thought I may have clicked somewhere else and tried it several times but that message (attached) did not go away. As a result I cannot access my pages. I disabled the plugin and got YOU DO NOT HAVE PERMISSION TO ACCESS THIS PAGE error. I disabled ALL PLUGINS and got the same YOU DO NOT error. I enabled all plugins including the Popup and I am back to the welcome message. How do I get rid of this???? This site was working perfectly fine until I activated the Popup maker plugin.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Maria T

    (@mariatogonon)

    Hi @danishhaidri – sorry to hear that you are experiencing this issue.

    Could you share to us the link page where we can check the issue? For security, could you please send it to us through our support website?

    Here’s how to:

    1. Go to https://wppopupmaker.com/support/#submit-a-support-ticket
    2. Click Other Support
    3. Fill in the form
    4. Click SUBMIT

    Here’s a screen capture for your reference: https://share.wppopupmaker.com/geudGzB4

    Thank you, and we look forward to hearing from you soon.

    Maria T

    (@mariatogonon)

    Hello again @danishhaidri,

    I have encountered the same user that has this issue.

    Please could you try to re-install your WordPress platform or make sure that it has the latest version to see if that helps?

    Just a friendly reminder: please have a full backup of your website first. This is a precaution just in case something went wrong with the process.

    Keep us posted.

    Have a great day!

Viewing 2 replies - 1 through 2 (of 2 total)
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