Plugin Failing to Update

  • When I go to update the plugin via WordPress’ plugins dashboard I get this error:
    “Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”

    The site in question is on AWS Lightsail and I’ve ensured the file permissions are correct via their documentation (https://docs.bitnami.com/bch/apps/wordpress-pro/administration/understand-file-permissions/)

    sudo chown -R bitnami:daemon TARGET
    sudo find TARGET -type d -exec chmod 775 {} \;
    sudo find TARGET -type f -exec chmod 664 {} \;
    sudo chmod 640 TARGET/wp-config.php

    This same thing happened with the last version and I had to ask the client to log into your site to download the .zip to send to me so I could install it manually. We have the license key registered with the plugin under Downloads > Settings > License so we shouldn’t be running into authentication issues when updating the plugin.

    We currently have version 5.2.6 installed.

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