[Plugin: eShop] Authorizenet Invalid and Failed Problems, Help!

Is the transaction maked as successful in eShop? What about at authorize.net?

Transaction ID: 4115164671
Transaction Status: Captured/Pending Settlement

above is from auth.net

Yes, the transaction was also successfull in eshop, it went straight to the active orders section

And at authorize.net?

Transaction ID: 4115164671
Transaction Status: Captured/Pending Settlement

above is from auth.net

Yes, auth.net appears to be ok. I have copied the message above

No – have you actually logged into your authorize.net account & checked?

yes, that is from within my account

Then you need to contact support at authorize.net and ask them to explain the second “IPN -Invalid and Failed” email.

I contacted auth.net and they say that they have nothing to do with that email, especially since it is generated from my website.

Is there someone at the plugin/cart I can ask?

Are you sure that this is not a completely unrelated transaction? eShop will not send out a Failed email unless the transaction failed at the merchant gateway.

Is there someone at the plugin/cart I can ask?

You already are. ??

?? Thanks!

well, all they can see is a totally safe and accepted/cleared transaction on their end. I agree with them. It looks fine on their end. The auth.net tech had no idea what IPN was even referring to.

What else can we do? I am happy to give you store access etc…

I am using bulletproof security plugin. could it be an hta related issue?

I am using bulletproof security plugin

Oh – I’d definitely try dropping that plugin for a while and see if the problem then disappears. Any plugin that could possibly interfere with communications between eShop and your merchant gateway can create transaction issues. The Bad Behaviour plugin is a prime example.

ok, will let you know

disabling bulletproof fixed this issue, thanks!