Plugin error when logged into WP

  • Resolved barbitania

    (@barbitania)


    2 months ago

    Hi! We were using this plugin on various websites without problem, but now we encountered a problem: the plugin causes javascript errors and the timeline carousel breaks (itself and other animated elements) when the following circumstances are met:

    • We are using the horizontal layout
    • We are logged in to WP

    It seems that if we view the webpage without logging in, the carousel works fine, but we want to sort out why is it happening when we are logged in to WP. If you need the website address, let me know how I can send it to you privately.

    Thank You,

    Anna

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support aniketji

    (@aniketji)

    Hi @barbitania,

    Thanks for using our plugin.
    There may be a conflict issue with one of your plugins or themes.
    Please try disabling your plugins one by one and see which plugin is causing the problem and also try with another theme.
    If you are still facing the issue after trying these then please share your plugin dashboard screenshot so that I can figure out the issue from my end.

    Thank you.

    I have encounter the same issue on my website too. I cannot provide more information due to privacy problem. But I believe that there is something wrong with this addon’s compatibility with the new version of Elementor. The problem only happens in logged in view, while elementor’s editor view and normal view work so fine. Console return the error “Uncaught TypeError: cannot read properties of undefined (reading ‘handlers’)” in “/wp-content/plugins/elementor-pro/asset/js/frontend.min.js?ver=3.24.2” on the line “class _default extends elementorModules.frontend.handlers.Base” and “Uncaught TypeError: Cannot read properties of undefined (reading ‘tools’)” in “/wp-includes/js/jquery/jquery.min.js?ver=3.7.1″ on the line ” ce.readyException = function(e) { ie.setTimeout(function() { throw e })}”. I have checked on it and it is believed that the script “/wp-content/plugins/elementor/asset/js/common-modules.min.js?ver=3.24.4” is responsible to this problem. If you block this script, everything can work fine even when logged in. I don’t really know whether the developer of Elementor or this addon should take responsibility on fixing this, but I hope the above information can do some help on it.

    Additional information: You can rollback to Elementor version 3.23.4, it works fine with the addon.

    • This reply was modified 1 month, 4 weeks ago by fairyglitter.
    Plugin Support aniketji

    (@aniketji)

    Hi @fairyglitter & @barbitania,

    We have fixed this issue, please update your plugin to the latest version 1.6.1.
    Let me know if you are still facing the same issue after updating the plugin.

    Thank You.

    Thread Starter barbitania

    (@barbitania)

    Hi @aniketji!

    Thank you so much for the fast reaction, with the update the problem is solved.

    @aniketji Thank you very much! The problem is solved too.

Viewing 5 replies - 1 through 5 (of 5 total)
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