Plugin error on your site

  • Resolved LBandy

    (@lbandy)


    4 years ago

    Hello,

    I received the following e-mail:

    Attention, please!

    “Anti-Spam by CleanTalk” plugin error on your site “XY”:

    *** Antispam disabled. Check access key in CleanTalk plugin options. ***

    I checked the plugin settings and it seemed that everything is working. I checked the Cleantalk dashboard and shows that it’s active. However I immediately started getting the “New User Registration” e-mails, so I think the plugin is not working.

    Any advice on what the issue is?

    Appreciate your quick response!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter LBandy

    (@lbandy)

    After checking the logs on the Dashboard, all recent registrations are marked as “Service disabled”, although the Status is showing as “Active” for the site.

    Plugin Support SergeM

    (@serge00)

    Hello, @lbandy.
    Please, copy-paste your question about the CleanTalk account and service here in our private Ticket System:
    https://cleantalk.org/my/support/open

    This way we will know your CleanTalk profile and could check everything that is required.

    WordPess.org Support Forum is for plugins only, not the service.

    Thread Starter LBandy

    (@lbandy)

    Wasn’t sure which way to go, created a ticket just now. Thank you for your quick response!

    abruski17

    (@abruski17)

    We have the same issue so there’s a pretty good chance it’s impacting your entire customer base.

    Plugin Support SergeM

    (@serge00)

    No problem!
    Let’s continue our communication in the ticket.

Viewing 5 replies - 1 through 5 (of 5 total)
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