[Plugin: Duplicator] Install error

Now I have a…

Fatal error: Call to undefined function get_option() in /home/mysite/public_html/wp-admin/admin.php on line 32

looking at the installer-log, Duplicator seems to have no errors, but when I go to log in to my site I now have a white screen with a…

Fatal error: Call to undefined function wp() in /home/mysite/public_html/wp-blog-header.php on line 14

Hi Sharoni,

It looks like you probably have permission or group owner issues see the following WordPress article for more details.

Also you can try a few things:

1. Check the chmod for your root folder and system wide read and write privileges. Try setting to 777 temporarily to get things going.
2. Check your phpinfo. Is safe mode disabled? If not, your going to need another method to do this, you can also try the manual mode in the “Advanced Options” of the installer. Check the user guide for more details. Also see the following question on the FAQ which says something like”My Server doesn’t have PHPs ZipArchive can I still install a package?”

Hope this helps!

Hi, thanks for that. I asked my host to disable safe mode which they said they did. I opened php.ini on my server and it says safe mode = off.

but Duplicator’s diagnostics says:
safe_mode On On
safe_mode_exec_dir /usr/local/php/bin /usr/local/php/bin
safe_mode_gid Off Off
safe_mode_include_dir no value no value

any ideas?

Thank you ??

You may have to restart your Apache web server. The plugin reads directly off the ini value in memory, so it’s probably still not set to off… You can also click on the Diagnostics link on the main menu and do a search for safe, that will also show the state of the value…

Cheers!

Thanks Cory,

So, my host says they have restarted apache and set safe_mode to off. BUT…
I’m still getting the big red ‘fail’ in Duplicator diagnostics.

Here are the contents of my php.ini file if it would help:

it doesn’t help, please don’t post large file contents in the forum – mod

Hey sharoni,

You probably want to delete your last post if you can. The moderators don’t like that much information in the threads and its also a security issue for you to post your php.ini file directly into the thread for everyone to see.

If you want to create a ticket here you can:
support.lifeinthegrid.com

You might also double check the cache on your browser and disable any cache plugins that might be installed.

Also email the forum moderates and have them remove your last post if you can…

Thxs

Ah, okay-I’ll do that now, thanks Cory
(sorry moderators!)

No Problem…