Plugin don`t working

  • Resolved romaleg

    (@romaleg)


    2 years, 3 months ago

    The plugin has stopped working. When connecting, everything was fine, the payment took place. But yesterday, when paying, it began to appear
    SyntaxError: Unexpected token U in JSON at position 2
    but money is debited from the account, orders are formed with the status “awaiting payment” but nothing happens further, the order is not closed, data is not deleted from the cart

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter romaleg

    (@romaleg)

    2022-08-26T07:41:22+00:00 ERROR Failed to parse the stored webhook data: No id for webhook given.
    in logs

    Plugin Support Femi

    (@femiyb)

    Hi @romaleg

    We regret your trouble with this issue.

    To better judge what could be causing this, we are interested in a copy of your WooCommerce system report and your latest PayPal Payments log files.

    The system report can be accessed from here:
    WooCommerce > Status > Get system report > Copy for support

    You can copy the log files from here:
    WooCommerce > Status > Logs > select “woocommerce-paypal-payments-[…]” in the dropdown and click on view.

    And you can share it privately with us here:
    https://paypal.inpsyde.com/docs/request-support/
    If you send a private message, please include a link to this thread.

    Thanks.
    Femi.

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    We have not heard back from you in a while, so I’m marking this thread as resolved.
    Problems with the webhooks can usually be resolved by resubscribing them as described here: https://woocommerce.com/document/woocommerce-paypal-payments/#webhook-status
    If you have any further questions, please feel free to reopen this topic or create a new one.
    Thanks!

    Kind regards,
    Niklas

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Plugin don`t working’ is closed to new replies.