Plugin don’t work

  • Shortcode [starfish testimonial=”display”] just don’t work for my WP site.
    Rich Reviews works as expected.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Matt

    (@silvercolt45)

    @craft37, I am sorry you are experiencing trouble using the new testimonial shortcodes. Can you please confirm your current theme and/or page builder being used?

    Also, you only mention the “display” shortcode, is the “form” shortcode working as expected? For example:

    [starfish testimonial="form"]

    One more thing, can you confirm you have testimonials available for display, you have successfully migrated all of the Rich Reviews over to Starfish and see them listed under the Testimonials page within the WP Admin menu?

    Thread Starter craft37

    (@craft37)

    Thanks for response! Neither form shows.
    WordPress 6.2.2?Wildhorn?theme with Advanced Custom Fields 6.1.7, Classic Editor in use.
    Migration processed, testimonials marked as available in admin area.

    Plugin Author Matt

    (@silvercolt45)

    @craft37, thank you for this information. I will work on getting my environment setup with this theme and the ACF plugin to try and reproduce the issue. However, I am not having much luck finding this particular theme – is it possible for you to share an install package so I can test with it? Otherwise, if you are willing, you can share admin access to your site and I can take a look directly.

    Please initiate a support request through our official support channel at [email protected] and we can continue to troubleshoot this issue.

Viewing 3 replies - 1 through 3 (of 3 total)
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