• Resolved benknaani

    (@benknaani)


    YOur Plugin Doesnt work
    i am tring to abandon my cart
    and get a massage
    not working
    also in the setting I’m try to make mail test
    also not working
    what is the problem ???

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support CartFlows Team

    (@cartflows)

    Hello @benknaani,

    Apologies for the delay in response.

    Could you please refer to the below docs once, it might help you to resolve your issues?

    If the plugin is not tracking the abandoned carts then please refer to the below doc.
    https://cartflows.com/docs/abandoned-orders-not-capturing/

    If the email is not going then refer to the below doc.
    https://cartflows.com/docs/recovery-emails-not-sending/

    Hope it helps.

    If you still facing any issues then please let us know, we are always happy to help you.

    Have a great day ahead.

    I activate the abandoned carts so that I send WhatsApp messages to them
    Via integration with webhook
    via ultramsg
    It was tested and succeeded in sending from the pabbly platform

    And after putting products in the basket and leaving them not sent

    And it does not send
    I waited two days
    and does not send
    There is no mail
    There is no WhatsApp message

    Hello @shakoor99,

    Thank you for your reply.

    I must say that the Cart Abandonment Recovery plugin would only capture data from the checkout page. If you’ve tried leaving the cart page, it won’t capture the email address, which is expected behavior.

    Can you please test again by abandoning a checkout page (after entering an email address) and see if the plugin has captured the email address from WooCommerce > Cart Abandonment menu?

    If the email addresses were captured but recovery emails are not going through, you will need to configure SMTP on your website.

    Read more:

    Cart Recovery Emails not Sending

    I hope this helps.

    Let us know how it goes.

Viewing 3 replies - 1 through 3 (of 3 total)
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