Plugin doesn’t seem to work

  • Hello,

    I’m running the latest version of this plugin but nomatter what i tried so far i can’t seem to get it to work.

    Problems i keep getting;

    1. some settings won’t be saved ( Requester VAT number for the VAT validation service) without the first 2 country letters it adds them on saving and when u want to save another setting it adds them again… so then u got something like nlnl{vatnumber}.
    2. Turning on error log only gives lines like;
    wc-aelia-eu-vat-assistant.ERROR: EU VAT Number could not be validated due to errors in the communication with the remote service. {“Errors”:null}
    – Turning off firewall completely didn’t solve this
    – Turning off mod security for this site didn’t solve this

    Running WP version 5.2.2
    Running Woocommerce version 3.6.5

    Erros from woocommerce statistic page;
    – Aelia Foundation Classes for WooCommerce by Aelia – 2.0.4.190201 – Not tested with the active version of WooCommerce
    – WooCommerce EU VAT Assistant by Aelia – 1.9.14.190618 – Not tested with the active version of WooCommerce

    Any ideas on how to solve this?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 16 through 19 (of 19 total)
  • drksecret

    (@drksecret)

    @daigo75 yes. they certainly were numbers from Belgium and Netherlands.

    Plugin Author Diego

    (@daigo75)

    @drksecret thanks for the confirmation. We released an update that should mitigate the issues caused by the unavailability of the remote services (issue getting common with Belgium, a bit less with the Netherlands).
    We also added options to ignore the validation result when the remote service is unavailable or too busy, for merchants who decide to trust their clients despite the lack of a formal validation of their VAT number.

    The root cause remains at the source (service unavailable), but the EU VAT Assistant should no longer get “stuck” because of it.

    drksecret

    (@drksecret)

    @daigo75 thank you for sorting that out!

    Plugin Author Diego

    (@daigo75)

    Actually, thank you for providing the information that helped us finding the cause of the issue. It would be better if the VIES services were more reliable. Merchants are basically forced to use those services, and they don’t even work as they should. At least, now that we know that some of them may have specific “hiccups”, it can be a bit easier to handle them.

Viewing 4 replies - 16 through 19 (of 19 total)
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