Plugin doesn’t save data

  • Resolved giangel84

    (@giangel84)


    1 year, 2 months ago

    Hello, I have installed the plugin, but I am experiencing several malfunctions.

    ISSUE N.1:
    First of all, in the options (settings) when I try to save the settings, they are not retained. Additionally, something strange happens when I save; a completely white notification appears at the top right. Upon inspecting the element, I found that the background of the notification is provided by the class .ctx-bg-white, and a similar class (.ctx-text-white) is also found within the svg element inside the div.ctx-flex-shrink-0 and within the <p> that contains the notification text. Therefore, it’s evident that the notification text is appearing invisible. If I apply a dark background to the .ctx-bg-white, the notification is visible.

    ISSUE N.2:
    The “Category mapping” and “Manage Feeds” tables are not functioning either. I can create them, but once saved, they do not appear visible, as if none were created at all. What’s strange is that they briefly appeared visible and then disappeared again, so I would exclude incompatibility with any plugins.

    ISSUE N.3:
    If I try to open one of the feed link, it’s redirect to the homepage.

    In any case, this is the status report:

    `
WooCommerce Version: 8.1.1 - You are using the latest version of WooCommerce.

Product Types: ? Prodotto Semplice [simple]

? Grouped Product [grouped]

? Prodotto Esterno/Affiliate [external]

? Prodotto Variabile [variable]

Total Products: WP Query: 139
WC Product Query: 139
Both Query: 139

Product Total by Types.

? Simple Product: 39

? Variable Product: 100

? Product Variations: 354

Product Per Batch: 200

Product Query Type: WC_Product_Query

Default Customer Location: Default Customer Location
Shop Base Address

Store Address
hidden data for privacy

Multi Language Site: No

Multi Currency Site: No

WP DEBUG Status: Ok

WP CRON: WordPress cron is disabled. The Auto Feed Update will not run if WordPress cron is Disabled. (EXTERNAL CRON ENABLED!)

Upload Directory: Ok - Writable.

Cache Plugin Installed: LiteSpeed Cache plugin is installed on your site. Please make sure that feed file URL or directory is excluded from caching. If not excluded, your feed file may not be updated instantly after feed update. Please read this doc about: How to exclude feed file URL or Directory from caching?

WordPress Multi Site: No

Home Url: https://hiddendomain.it

Site Url: https://hiddendomain.it

Version: 8.1.1

Log Directory: /home/hiddenuser/public_html/wp-content/uploads/wc-logs/

Log Directory Writable: Yes

WP Version: 6.3.1

WP Multisite: No

WP Memory Limit: 1 GB

WP Debug Mode: Yes

WP Cron: No

Language: it_IT

External Object Cache: Yes

Server Info: LiteSpeed

Php Version: 8.0.29

Php Post Max Size: 64 MB

Php Max Execution Time: 180

Php Max Input Vars: 9.77 KB

Curl Version: 8.2.1, OpenSSL/1.1.1u

Suhosin Installed: No

Max Upload Size: 64 MB

Mysql Version: 10.5.22

Mysql Version String: 10.5.22-MariaDB-cll-lve

Default Timezone: UTC

Fsockopen Or Curl Enabled: Yes

Soapclient Enabled: Yes

Domdocument Enabled: Yes

Gzip Enabled: Yes

Mbstring Enabled: Yes

Remote Post Successful: Yes

Remote Post Response: 200

Remote Get Successful: Yes

Remote Get Response: 200

The7: 11.9.0

Advanced Custom Fields PRO (WP Engine): 6.2.1.1

Advanced Custom Fields: Table Field (Johann Heyne): 1.3.20

Classic Editor (Contributori WordPress): 1.6.3

Contact Form 7 (Takayuki Miyoshi): 5.8

Joinchat (Creame): 5.0.10

Disable Cart Fragments (Optimocha): 2.3

Disable Comments (WPDeveloper): 2.4.5

Yoast Duplicate Post (Enrico Battocchi & Team Yoast): 4.5

Elementor Pro (Elementor.com): 3.16.2

Elementor (Elementor.com): 3.16.4

EWWW Image Optimizer (Exactly WWW): 7.2.1

Facebook for WooCommerce (Facebook): 3.0.33

Site Kit by Google (Google): 1.109.0

GTM for WooCommerce FREE (Tag Concierge): 1.10.26

Jetpack (Automattic): 12.6

Klaviyo (Klaviyo, Inc.): 3.2.2

LiteSpeed Cache (LiteSpeed Technologies): 5.6

Mailchimp for WooCommerce (Mailchimp): 3.2

MainWP Child (MainWP): 4.5.1

Post Types Order (Codice Nsp): 2.1

PW WooCommerce Bulk Edit Pro (Pimwick, LLC): 2.358

QR Redirector (Nikki Blight ): 2.0.2

Rank Math SEO PRO (Rank Math): 3.0.44

Rank Math SEO (Rank Math): 1.0.202

SVG Support (Benbodhi): 2.5.5

Category Order and Taxonomy Terms Order (Nsp-Code): 1.7.9

CTX Feed (WebAppick): 6.0.8

Product Size Charts Plugin for WooCommerce (theDotstore): 2.4.3.2

WooCommerce Cart Abandonment Recovery (CartFlows Inc): 1.2.25

WooCommerce Advanced Product Labels (BeRocket): 3.2.6.3

WooCommerce Stripe Gateway (WooCommerce): 7.6.0

WooCommerce PayPal Payments (WooCommerce): 2.2.2

Sequential Order Numbers for WooCommerce (SkyVerge): 1.10.1

WooCommerce (Automattic): 8.1.1

WP Mail SMTP (WP Mail SMTP): 3.9.0

YITH WooCommerce Wishlist Premium (YITH): 3.25.0

Feed Files
https://hiddendomain.it/wp-content/uploads/woo-feed/facebook/xml/my_feed_meta.xml
https://hiddendomain.it/wp-content/uploads/woo-feed/google/xml/my-feed-google-shopping.xml

Fatal Errors
No Logs Found.
`
Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter giangel84

    (@giangel84)

    I’ve practically resolved all the issues, except for the notification that remains completely white/blank.

    By disabling the Litespeed cache plugin, all the other problems have disappeared. However, I would like to emphasize that CTX is the only plugin that experienced these issues; all the others are functioning without any problems. I should note, though, that even after disabling the cache at various levels, the problem persists, and it was necessary to completely disable Litespeed cache.


    Plugin Support ansarybadal

    (@ansarybadal)

    Hello @giangel84 ,

    We’re delighted to hear that you’ve successfully resolved two issues. Nevertheless, our attempts to replicate the notification problem on our test site have proven unsuccessful. We suspect that this issue may be specific to your site, and in order to further investigate, we kindly request that you reach out to us from here, as we may have to share sensitive data, which is not allowed in this forum.

    Thank you,

Viewing 2 replies - 1 through 2 (of 2 total)
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