plugin disabled website

  • Hello,

    I just signed in to my wpadmin, and saw several plugins needed to be updated.
    I tried, and there was a maintenance error in the process.
    Clicked back and nothing.
    Half an hour later, I was not able to login or view the website.

    this is the error message:

    Warning: require_once(/homepages/44/d195588429/htdocs/HRB/hrb/wp-content/plugins/jetpack/_inc/lib/tracks/client.php): failed to open stream: No such file or directory in /homepages/44/d195588429/htdocs/HRB/hrb/wp-content/plugins/jetpack/class.jetpack-tracks.php on line 6

    Fatal error: require_once(): Failed opening required ‘/homepages/44/d195588429/htdocs/HRB/hrb/wp-content/plugins/jetpack/_inc/lib/tracks/client.php’ (include_path=’.:/usr/lib/php5.5′) in /homepages/44/d195588429/htdocs/HRB/hrb/wp-content/plugins/jetpack/class.jetpack-tracks.php on line 6

    Please advise,
    Thank you,

    link: helenberger.com

Viewing 3 replies - 1 through 3 (of 3 total)

  • The Jetpack plugin is causing this error. To access your website again you need to access your files via FTP client and rename the folder Jetpack to disable it.

    The file should be located under HRB/hrb/wp-content/plugins/jetpack

    If you have access to the file system, you can edit the wp-config.php file and enable debugging to get an insight of what is happening.

    Can you name what plugins you have installed in your site?

    Thread Starter teresa82

    (@teresa82)

    Hello,

    I renamed the file. And I can access both the website/ wp admin.
    What should I do about the remaining plugins to be updated?

    Jetpack and WordPress database backup are the two which were not installed/updated.

    There plugins are: Huge IT Lightbox, HelloDolly, Contact form builder, Contact form 7, Book trope, Askimet, add Metatags, Jetpack, Simple Visitors Counter, WordPress database backup.

    Thank you,
    Regards

    Thread Starter teresa82

    (@teresa82)

    Hi there.

    https://www.helenberger.com

    I was loading images into media library, and then the portfolio link to “work on wood panel” was disabled.
    I have three update problems as of Wednesday because I tried to update my plugins and there was an error and had to change ftp folder.

    Now it is up again, but didn’t know whether to update the last two plugins and the following:
    An automated WordPress update has failed to complete (plugins)

    Misconfiguration leads to mail delivery failure or other troubles. Validate your contact forms now.? Contact form 7

    update to wp. 4.5

    3 themes

    Is there a bug, how do i fix it, etc… Also, do I update the listed? If so, which?
    Thank you,
    Regards.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘plugin disabled website’ is closed to new replies.