Plugin did not save users card.

  • Resolved jshuadvd

    (@jshuadvd)


    7 years, 6 months ago

    Hello, I have an woocommerce subscription site and this plugin has generally worked great, until Sunday when a users subscription was due for renewal and payment failed. I checked the account and no card on file. I initially thought some-how, they were able to remove the default payment, but not the case as I have an edge case coded in for that. I then checked the Stripe logs and there is no card on file. Please let me know what code or response objects you need from me if any. Any help would be greatly appreciated. Thanks

    Joshua

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Job a11n

    (@jobthomas)

    Automattic Happiness Engineer

    @jshuadvd – had you checked the option to save cards in your account?

    Stripe Settings

    Plugin Support Praveen a11n

    (@spraveenitpro)

    Automattic Happiness Engineer

    If the issue still persists then We’ll need to take a look in your site to lend a hand with this. You can open a ticket by going to?https://www.WooCommerce.com, then click on?Support > Helpdesk > Create a ticket > Free plugins.. Please make sure to include a temporary Administrator username and password with your message, so that our team can take a look at your site.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Plugin did not save users card.’ is closed to new replies.