Plugin Deletion

Hi Alexander,

Thank you for reaching out! I wasn’t able to immediately find your message to WooCommerce.com support – can you please paste your message (or a part of it) here so we can use that to find your request in our system?

Also, what kind of error are you seeing when you’re attempting to delete the Stripe for WooCommerce plugin?

Finally, as a workaround, you could access the site via FTP and simply delete the folder of this plugin.

Hope this helps!

Thank you, Grigorij.

I realize now that I was attempting to access WordPress.com support and it was giving me an issue because I didn’t want to have to access my account with them because I had an issue with their jetpack plugin continuing to link up to my site with an account that wasn’t accessible. Long story…

I really appreciate the response, I am getting this error when I attempt to delete from the WP Dashboard:

Uncaught Error: Class ‘WC_Stripe_Inbox_Notes’ not found in ********/plugins/woocommerce-gatewaystripe/woocommerce-gateway-strip.php: 724

I have entertained the idea of removing it manually via my ‘File Manager’ but I hesitate because when I do it through the WP dashboard it gives me the general ‘fatal error’ message and I am able to retreat and leave the plugin installed as a temp fix. I am just concerned that removing it manually may push things to a point where I would have to do a full restore and I don’t really want to have to go through that right now because I have a WHMCS installation linked into my WP installation, and I have no idea how that will respond to a restore of either installation.

I have removed every other plugin related to woocommerce and thought maybe that may cause the issue because it is looking for a value from the main plugin or something.

Respectfully,

Alexander

Hi Alexander,

Thank you for the context, and I’m sorry to hear about your experience with Jetpack! Was the Jetpack support team able to fix the issues and make sure the site is connected to the right WordPress.com account?

 I am getting this error when I attempt to delete from the WP Dashboard:

Uncaught Error: Class ‘WC_Stripe_Inbox_Notes’ not found in ********/plugins/woocommerce-gatewaystripe/woocommerce-gateway-strip.php: 724

Seems like this error indicates a missing file in the folder of Stripe for WooCommerce plugin, and I see that this error has been reported in this forum thread and here on GitHub. TLDR: indeed, the core WooCommerce plugin needs to be enabled in order to avoid this fatal error. Our developers should be able to fix this at some point in the future, although right now I’d suggest installing and activating the core WooCommerce plugin as a temporary workaround.

I have entertained the idea of removing it manually via my ‘File Manager’ but I hesitate because when I do it through the WP dashboard it gives me the general ‘fatal error’ message and I am able to retreat and leave the plugin installed as a temp fix. I am just concerned that removing it manually may push things to a point where I would have to do a full restore and I don’t really want to have to go through that right now because I have a WHMCS installation linked into my WP installation, and I have no idea how that will respond to a restore of either installation.

I completely understand why you’re hesitant! In such situations, it should still be possible to copy the plugin folder back to where it was if issues occur after deleting the folder, but of course, figuring out why the error appears and how to work around it in the safest way is the best course of action.

I’m not familiar with WHMCS or the software you’re using to link two sites, so I will not be able to comment on that, although it perhaps makes sense to test a restore from a backup on a staging site so that you know what to expect in case the site needs to be restored from a backup at some point. If you don’t have a staging site – you can create one with a plugin like WP Staging. I can’t promise it will work with the software you’re using to link/sync sites, or if it will break the existing connection in some way so it makes sense to consult the support team of the software you’re using (or the support team at WHMCS) beforehand.

I hope this helps!

Thank you so much for your help! I agree with your insights and suggestions.

As for the Jetpack and WordPress.com/Automattic support… Not even comparable to your guidance. I felt that the WordPress.com/Automattic environment was geared towards ‘profit’ instead of innovation and that is what enticed me to build my own web hosting environment and really dig in to the ‘open source’ value behind the WP platform.

Obviously, everyone has unique circumstances and in a digital world built off of preset defaults. It is very difficult to cater to everyone’s needs at the same time at a scalable rate.

I really do appreciate your time with this!

Hi @agillhock7,

I’m glad to hear I was able to help! ??

As for the Jetpack and WordPress.com/Automattic support… Not even comparable to your guidance.?

Sorry to hear about the difference in experience when dealing with support teams of different Automattic products!

I work for Automattic too (WooCommerce.com support) and we pay a lot of attention to ensuring the experience of different merchants with our support is uniform, although sometimes it simply comes down to the skills/experience/tenure of a specific Happiness Engineer. I know it’s not an excuse but I hope this context is helpful when evaluating Automattic as a whole from the outside.

I felt that the WordPress.com/Automattic environment was geared towards ‘profit’ instead of innovation and that is what enticed me to build my own web hosting environment and really dig in to the ‘open source’ value behind the WP platform.

I can see how the pricing and some other aspects of the WordPress.com platform can leave that kind of impression! Unfortunately, money plays a rather large role when it comes to the continuous improvement of existing software, and a significant portion of the funds Automattic earns go towards the efforts of developing the core WordPress software, as well as our free plugins like WooCommerce.

A lot of new functionality is introduced on WordPress.com first, e.g. blocks (Gutenberg), Full Site Editing, or even a new kind of dashboard. Also, some features that are included in WordPress.com by default, like the immediate backup of new orders as soon as they come in are pretty cool, but of course we realize that for quite a few folks, having a self-hosted WordPress/WooCommerce install is the preferable option. That is why Automattic is committed to ensuring WordPress and WooCommerce software continues being free and open source, and migration between WordPress.com and self-hosted installs is largely hassle-free.

We appreciate your feedback – it helps us improve our products and services!