Plugin deleted all forms after update

Hello @caminx197,
?
Thank you for reaching out!

Do you regularly update the plugin, which version of the Cost Calculator was installed before forms disappear?

Can you export your calculators so we could recreate the issue in our testing environments?

Regards

Hi,

Yes I updated regularly trough wordpress update.
I cannot export because I dont see the calculators in cost calculator plugin.
I only can see calculators names in elementor when posting it on page.
Calculators still work on page, but I cant update it….

In mean time there was another update for Your plugin and I update it with hope that calculators will be visible now, but no effect from that…

Version that I use is:
3.1.18

Is there any posible way to export the calculators?
Where I can post pictures so You can see the problem?

Best regards.

Hello @caminx197,

You can share screenshots using image hosting services like Lightshot — screenshot tool for Mac & Win.

If you have a staging copy of your website, to check the problem in detail, please disable third-party plugins and activate the default theme of WordPress (for example, Twenty Twenty-One). This will help us to understand what exactly is causing the problem.

Regards

Thank You, I found it.
Polylang is the plugin that causing the issues, I deactivated now its working fine.

Thank YOU!

We are glad to hear that your issue has been resolved! It’s great that you were able to identify the problem and deactivate the Polylang plugin to fix it. If you have any further questions or concerns, feel free to let us know and we’ll be happy to assist you.

Thank you for choosing our product, and have a great day!