Plugin deactivation problem!

  • Resolved Arlen

    (@bizwriter)


    5 years, 10 months ago

    Hi –

    When I deactivated (but kept my settings) the plugin and tried to reactivate it later, I can’t see the site anymore at the backend, pages all timed out. It appears to be still online but can’t do anything at the dashboard. Help!

    • This topic was modified 5 years, 10 months ago by Arlen.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    Hello @bizwriter

    Hope you are doing well!

    This looks like a conflict with another plugin or low server resources. Please increase the PHP memory and max_execution_time. Try the suggestions described in this post:
    How to Increase the Maximum Upload and PHP Memory Limit in WordPress

    If the issue still persists, please run a test for a conflict with another plugin. Access your site’s folders and go to /wp-content/ folder. Rename the /plugins/directory to /plugins-old/.

    Create another new /plugins/ folder, move the wp-smush folder from /plugins-old/ to `/plugins/

    See if the wp-admin is loading. If yes, please do not load the Plugins admin from the dashboard admin, otherwise, the plugins will be deactivated from the database.

    If the wp-admin loading well, you can move plugins’ folders into the new /plugins/ one by one or in groups to test when the issue occurs again.

    Please let us know how it went!

    Cheers,
    Nastia

    Thread Starter Arlen

    (@bizwriter)

    Thanks for this advice, will try it and see what happens!

    Plugin Support Saurabh – WPMU DEV Support

    (@wpmudev-support7)

    Hi @bizwriter

    I was wondering if you ran the suggested steps by Nastia?

    Looking forward to your reply.

    Regards,

    Jorge

    Thread Starter Arlen

    (@bizwriter)

    Hi – Thanks very much for your quick responses and advice. In the end didn’t have to apply the advice b/c my dashboard came back up so I could deal with issue. Reinstalled no problem. Great plugin, keep up the good work!

Viewing 4 replies - 1 through 4 (of 4 total)
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