Plugin deactivated itself and now doesn't work

Hi Rachel,

Can you give me your Shopify store link? Should be something like yourstore.myshopify.com.

Thank you,

Hi,

Yes sure, it’s rachellucie.myshopify.com.

Cheers

Hey Rachel,

can you also link me to your WP blog? I just want to gather some information so I can check with the support team to see if they know what’s going on.

Have you tried recreating the shortcodes that you used?

Hi,

It’s https://blog.rachellucie.co.uk. Sorry, I haven’t tried to recreate the codes, they were working fine and I haven’t touched them at all.

Interestingly, the collection I added to a post is working just fine here:
https://blog.rachellucie.co.uk/2016/03/aura-new-jewellery-collection.html, but the Shopify widget to go on the right hand side bar is what has disappeared.

did you paste the generated shortcode into a custom sidebar widget? How did you implement it?

thanks,

Well this is really strange but I just checked and the widgets have disappeared. So what happened was that the plugin deactivated itself, and when I reactivated it the code added to a post worked again but now I’ve checked it seems that the right hand sidebar widgets (I had 2) have just disappeared. I certainly didn’t remove them, they just vamoosed!

I installed them by dragging the widget named ‘Shopify’ for the sidebar in the admin/widgets menu and setting them up to point to a collection. I am going to re set that up again now and see if they are working.

Still stumped as to why the plugin turned itself off and deleted those widgets…

Will report back on progress

That is very strange!

Please let me know what happens. If this requires further investigation, I’ll open a support ticket for you.

Cheers,