Plugin crashes site

Hi kitc,

Thanks for using our plugin and reaching out to us.

The error message you are getting with regards to the WP-cron definitely is the reason the plugin is not working.

Unable to initiate a call to the WP-Cron system on your site. This means that WP-Cron actions on your site may not work. The error message was: "cURL error 7: Failed to connect to https://www.taltvarlden.se port 443: Connection refused

Somehow your WP-cron is restricted/broken causing the plugin to run into a timeout.

When you get the WP-cron issue sorted out I am positive our plugin will function just fine.

All the best,
Eva

Thank you! Do you have any idea on how to fix this?

We are no WP-cron experts so unfortunately we don’t know how to solve it. I would suggest you reach out to your host with this WP-cron issue.

Best,
Eva

Hi,

Assuming the issue at hand has been resolved and/or our support is no longer required I am going to close this topic for housekeeping reasons now.

Don’t hesitate to reach out again whenever you need our help.

All the best,
Eva

Hello! I have now resolved the curl error but I’m still having trubble creating a feed. When I try to create a feed I get a HTTP 500 error. And then when I go to manage feeds I see that the feed is stopped or stuck at 0%.

And now I also get the 504 Gateway error and the site crashes as before.

A 504 gateway error is usually caused by the Cloudflare plugin that runs into a timeout.

I did some research and game across this article:
https://www.hostinger.com/tutorials/504-gateway-timeout

I suggest you turn-off Cloudflare and give it another try.

Also, when you have solved the WP-cron issue you need to de-activate and re-activate our plugin so the WP-cron events are loaded and set again.

Best,
Eva

We don’t use Cloudflare so I can’t turn it off. I tried to deactive and activate the plugin but the same error occurs when i create the feed.

Hmmm though one then, a 504 error indicates that a timeout is happening somewhere. Did you check the WooCommerce error logs to see if there is an error in it that could help pinpoint the problem?

There is no error in the WooCommerce log unfortunately. I have also increased resources (CPU and RAM) on the server but it did not help.

Something, a server configuration or a firewall/caching plugin setting, is causing our plugin to run into a timeout but it is hard to tell what it could be.

What are these values for you?
https://www.dropbox.com/s/e2mntjfkweh022k/server-settings.png?dl=0

Best,
Eva

Serverinformation: Apache
PHP-version: 7.0.33-0ubuntu0.16.04.4
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 6000
cURL-version: 7.47.0, OpenSSL/1.0.2g
SUHOSIN installerat: –
MySQL-version: 5.7.26-0ubuntu0.16.04.1
Max upload size: 2 MB

Those should be fine although a ‘max upload size’ of more than 2MB might be advisable I don’t think that is the cause for the timeout.

The only option left now is to start disabling your plugins one-by-one and try creating a product feed after you disabled a plugin to see if it solves the issue at hand. Firewall and caching plugins are the ones to start with.

Best
Eva

When I turned of Wordfence i did not get the server error. But a message that the website is having technical issues on the create feed page. When I go to manage feeds the process is still stuck on 0%. But I do not get the 504 Gateway error.

Ok, when you have disabled Wordfence then de-activate and re-activate our plugin so the cron-events are set again and try refreshing the feed again.

Best,
Eva