Plugin crashed with update to 3.0.0

  • Resolved Nikelaos

    (@nikelaos)


    2 years, 6 months ago

    Hello!

    I have two multisite-installations using your plugin.

    With the last update to 3.0.0 today (Germany) I get in one installation a problem. I’m getting this from my Server:

    WordPress-Datenbank-Fehler Table '[...]_cky_banners' doesn't exist f??r Abfrage SELECT * FROM ’[...]_cky_banners’ von require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('init'), WP_Hook->do_action, WP_Hook->apply_filters, CookieYes\Lite\Frontend\Frontend->load_banner, CookieYes\Lite\Admin\Modules\Banners\Includes\Controller->get_active_banner, CookieYes\Lite\Includes\Base_Controller->get_items, CookieYes\Lite\Admin\Modules\Banners\Includes\Controller->get_item_from_db

    It is a message while executing wp-cron, which I trigger with a server cron-job.

    In the problematic installation the plugin is activated on the main site, the other, where it works, the plugin is activated for the whole network.

    The problematic installation executes the cron-job under PHP 7.4. The other, working, executes PHP 8.0.

    In the problematic Installation I see in the admin menu pillar a ?CookieYes“-entry, in the working installation I see a ?GDPR Cookie Consent“ menu entry.

    When clicking the ?CookieYes“-entry I get no data at all, the working area is totally empty. I’m getting no fatal error or warnings from the plugin.

    Thank you for a response!

    • This topic was modified 2 years, 6 months ago by Nikelaos.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author WebToffee

    (@webtoffee)

    Hi @nikelaos,

    Greetings, we’re delighted to assist you!

    We’d appreciate it if you could send your website URL to us confidentially using this link so we can investigate the problem and offer you a fix.

    Thread Starter Nikelaos

    (@nikelaos)

    Thank you for that fast respone, @webtoffee .

    I send the URL. Please act as fast as possible, the installation is a test-installation and I don’t want it open to long. Thank you for your understanding.

    Plugin Author WebToffee

    (@webtoffee)

    Hi @nikelaos,

    We are checking your site. Kindly hold on with us.

    Plugin Author WebToffee

    (@webtoffee)

    Hi @nikelaos,

    We discovered that the problem occurred because some of the plugin’s tables were not properly created during installation. As a result, clearing the plugin’s existing data and reinstalling is the solution.

    Kindly copy the below code into your site’s WP-config.php to delete the plugin data. After that, deactivate and delete the plugin.

    define('CKY_REMOVE_ALL_DATA', true);

    After inserting the code, please make sure to delete the plugin. Following the deletion of the plugin, whatever settings you have previously made with it will be lost.

    Please install the plugin once more after completing this process.

    Thread Starter Nikelaos

    (@nikelaos)

    Thank you.

    After that, I couldn’t see the settingspage either.

    This solved the problem:

    I use the plugin ?I don’t care about cookies“ and deactivated it for the site.

    Now I can see the settings.

    Perhaps this solved problem could help to improve your plugin…

    Thank you for your very friendly support!

Viewing 5 replies - 1 through 5 (of 5 total)
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