Hi @masrem,
Thank you for reaching out to us for assistance. Please try reconnecting your Instagram account with these steps:
-Go to WordPress dashboard > Instagram Feed > Settings > remove the connected account(s) by clicking the red trash icon.
-Click the Save Settings button.
-Click the Add Source button, then click the blue Connect button and go through the connection process again. If connecting a Business Profile, when sent to Facebook, you may need to click the Edit Settings button to review your connection settings and make sure the correct account and related pages you manage are selected, and all permissions.
-For any existing feed or legacy feed, go to the specific feed options > Settings > Sources and select the newly connected source.
-Once your account has been readded, click the Save Changes button.
After reconnecting the account, go to WordPress Dashboard > Instagram Feed > Settings > Feeds > Advanced and click the Reset button next to Optimize Images.
Finally, if you are using site caching, please clear the site cache as well.
If this does not resolve the problem, please send us a support request here and we’ll be happy to investigate further. Be sure to include the System Info from the Support page of the plugin settings.
Best regards,
Louis
