Plugin could not be activated because it triggered a fatal error.

  • Resolved nevillecampher

    (@nevillecampher)


    1 month, 1 week ago

    Hi

    I updated from the old version to the new version of 1.136.0. Once I try to activate the plugin I get the following error.

    Plugin could not be activated because it triggered a?fatal error.

    I then tried to update the plugin to version 1.137.0 but then I get message I have the most current version but mine is currently 1.136.0

    My current WordPress version is 6.6.2

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Thanks for reaching out @nevillecampher. The fatal error you encountered could have been caused by a number of reasons. Given it’s stating you have the most up to date version already installed, although with 1.136.0 appearing, have you tried uninstalling the plugin in full, before installing once more? If not, please go ahead an do so. If you encountering any problems, please share the following:

    1. Your Site Health information. You can use this form to share privately if preferred.??
    2. Do you have access to your site via FTP or from your website hosting control panel? I ask as it may be possible to manually remove the Site Kit directory should I find any issues from your Site Health information or elsewhere.

    Let me know if you have any questions with the above.

    Plugin Support James Osborne

    (@jamesosborne)

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

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