Plugin conflict / critical errors

Sorry to hear about the problems installing and updating plugins on your website, we’d really like to figure out what the problem is!

Just to confirm, while Total Upkeep is activated you are unable to install certain plugins or perform plugin updates correct?

What are some of the plugins you tried installing or updating that failed to complete as expected?

I tried testing this by installing WP Rollback on a site with Total Upkeep activated. Then I rolled back the versions of a few plugins and performed the updates, which worked as expected for me.

Could you help us out by enabling debugging in your WordPress installation, rolling back a few plugin versions on your site, attempting the updates/installs again, and then sending us any error messages that appear on the page?

That information should point us in the direction of the problem and please let us know if you have any additional questions for us while we work on this.

Hi Joseph,
Thanks for your response.
I’ve enabled debugging mode and tried to install the WP-Optimize plugin but failed. The message I got in the plugins page was simply “update failed” (although I tried to install and not update a plugin in this case).
Here is the error description from the debug file (without my particular address path):

PHP Fatal error: Uncaught ArgumentCountError: Too few arguments to function Newfold\WP\Module\Secure_Passwords\random_password(), 1 passed in ______ /public_html/wp-includes/class-wp-hook.php on line 307 and exactly 4 expected in ______ /public_html/wp-content/plugins/bluehost-wordpress-plugin/vendor/bluehost/wp-module-secure-passwords/secure-passwords.php:274

Stack trace:
#0 _____/public_html/wp-includes/class-wp-hook.php(307): Newfold\WP\Module\Secure_Passwords\random_password(‘ym3NNm’)
#1 _____/public_html/wp-includes/plugin.php(189): WP_Hook->apply_filters(‘ym3NNm’, Array)
#2 _____/public_html/wp-content/plugins/boldgrid-backup/vendor/boldgrid/library/src/Util/Pluggable.php(151): apply_filters(‘random_password’, ‘ym3NNm’)
#3 _____/public_html/wp-admin/includes/file.php(677): wp_generate_password(6, false)
#4 _____/public_html/wp-admin/includes/file.php(1136): wp_tempnam(‘wp-optimize.3.2…’)
#5 _____/public_html/wp-admin/includes/class-wp-upgrader in _____/public_html/wp-content/plugins/bluehost-wordpress-plugin/vendor/bluehost/wp-module-secure-passwords/secure-passwords.php on line 274`

Thank you for sending us that information and we have a couple solutions that should help you get things working correctly!

There is a conflict between the BlueHost WordPress Plugin and our shared library loaded by Total Upkeep that is preventing the plugin installations and updates from working as expected.

The easiest way to fix the problem is to deactivate the BlueHost WordPress Plugin, but I would only recommend doing that if you do not need the additional functionality that it provides.

The other solution requires some direct file modifications to the shared library loaded by Total Upkeep, specifically the Pluggable.php file. You can find that file under wp-content/plugins/boldgrid-backup/vendor/boldgrid/library/src/Util/Pluggable.php in your website’s filesystem.

Change line 151 in Pluggable.php from return apply_filters( 'random_password', $password ); to return apply_filters( 'random_password', $password, $length, $special_chars, $extra_special_chars );. The random_password function was changed in WordPress 5.3.0 to require 4 parameters and the version included in our library has not been updated to match the new requirements.

I also submitted a pull request to our development team to get the code updated and hopefully we will be able to put out a release that contains the new code soon.

Thank you for helping us find this bug and please let us know if you ever have any other questions for us!

Greate, thanks! it works for me.