Plugin conflict and stack trace

  • Resolved shyampurk

    (@shyampurk)


    1 month, 3 weeks ago

    Hi

    I am using the v2.2.31 of Glossary plugin (free edition) on WordPress 6.4.5 and I am facing a conflict with the Tag Groups plugin which is used for aggregating multiple tags into a group.

    The problem happens when I open a page that contains my tag groups shortcodes. With the Glossary plugin enabled, it throws a PHP error stack track. With the Glossary plugin disabled, it works fine.

    Here is the image to the PHP stack track which also points to the PHP code of Glossary plugin.

    https://drive.google.com/file/d/1Ou9NcJM4Ga19WrUSJxn2T5IIkkZbZ1oI/view?usp=sharing

    Please advise if there is a way to solve this problem.

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi,
    seems that the issue is the Thrive visual editor that is doing something bad looking at the stack trace.
    So when it is time for our plugin something broke and you get that error.

    That plugin is not free so I can’t test it locally, you can disable the Alphabetical order in Glossary Archives in the plugin settings and that code in our plugin will not be executed.

    Plugin Author Daniele Scasciafratte

    (@mte90)

    Closing after 2 weeks.

    Thread Starter shyampurk

    (@shyampurk)

    Hi Daniele

    Apologies for the delayed response on this.

    I understand that the Thrive is not free. I am creating a staging site to debug this.

    Would it be ok to share the staging credentials with you to have a look?

    -Shyam

    Plugin Author Daniele Scasciafratte

    (@mte90)

    No because this kind of support we provided only for PRO customers and for free plugins.
    If one of the pro customers has issues with a premium plugins we investigate but WordPress has thousands of plugins and we need to separate the supports.

    Thread Starter shyampurk

    (@shyampurk)

    Understood, no worries.

    Shyam

Viewing 5 replies - 1 through 5 (of 5 total)
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