Plugin Changing URLs

By the way the URLs are identical except for one character.

Not sure what happened, just started working normally. Have no idea what I did.

Hi John @healthysolutions4living ,

I am glad that this resolved itself – I would be very surprised if the plugin suddenly decided to randomly change URL’s that you had entered – it is more likely that there was some unexpected interaction between your other plugins or theme on your site.

I would have been slow in being able to respond to you with the amount of information there as I would need more information to start investigating.
I will put together my own article on writing up a problem to make it easier for the support person to understand and get to the bottom of it quickly.

In the meantime here are a couple of good articles that I have selected as part of my research (and I will also use my own experience from having to write tickets)

• https://mediatemple.net/blog/web-development-tech/writing-good-support-requests/
• https://chrislema.com/how-to-write-a-support-request/
• https://support.upviral.com/support/solutions/articles/4000139552-how-to-write-the-perfect-support-ticket-that-gets-results-fast-
• https://blog.cimcloud.com/blog/how-to-write-a-great-support-ticket

Have a browse through and if you think there is anything that would make it easier for people who are new to WordPress and Plugins then email me directly.

Many thanks for letting me know so quickly that the issue resolved itself – they are my favourite ones.

Regards,

Brian

Brian,

You can consider this closed as I have not been able to reproduce the error. I am thinking I may have got confused and may have been working off a draft entry. I noticed the URL I choose does not take effect until the product is published. I was entering a bunch of stuff early in the morning with very little coffee and may have lost track as to what was published. LOL

Thanks!

Hahaha,

Great update John, I appreciate the extra detail and can also identify with the “too many tabs and not enough coffee” situation.

Cheers,

Brian