Plugin causing site problems

  • Resolved roykamen

    (@roykamen)


    4 years, 4 months ago

    I have the site registered and setup on the Nitropack website.

    When I activate the Nitropack plugin on my WordPress admin panel the site home page does not display properly. The Youtube background, Fancy Text and dropdown menu Items do not display.

    Deactivating the plugin causes the site to display correctly.

    Thanks for your help.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author NitroPack

    (@nitropack)

    Hello @roykamen,

    Apologies for the delay here. We pushed updates last week which resolved the issue. Please try again and let us know how the changes are working out on your end.

    In case you are still having an issue, please reach out to our support staff at https://help.nitropack.io/ where we will be able to assist you further.

    Regards,

    Thread Starter roykamen

    (@roykamen)

    The site is very fast now but the Youtube video, Fancy Text and menu dropdows do not work.

    Thread Starter roykamen

    (@roykamen)

    And the subpages are coming in twice. First without the dropdown menu then with.
    Strange behavior.

    Plugin Author NitroPack

    (@nitropack)

    Hey @roykamen,

    It appears the cache had to be refreshed in order to apply the latest changes. We did that and everything seems to be working now ??

    Regards,

    Thread Starter roykamen

    (@roykamen)

    Yes it is bworking however, now the site first shows without the video, text and dropdown, then white screen then it correct displays.
    Can you check that?

    Plugin Author NitroPack

    (@nitropack)

    Hi @roykamen,

    We have configured a custom CSS snippet to resolve the white screen.

    As for the video delay – this is expected when running in Ludicrous mode as this mode prioritizes the critical page elements. The rest of the elements and code is loaded if a user interaction is detected. To change this behavior simply select another preset. For example Strong or Medium.

    Regards,

    Thread Starter roykamen

    (@roykamen)

    Thanks
    Do I change it on your website or in my plugin?

    Plugin Author NitroPack

    (@nitropack)

    Hey @roykamen,

    Either way will work ??

    Note: Make sure to purge the cache after changing the optimization mode

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Plugin causing site problems’ is closed to new replies.