Plugin causing site crash

  • Resolved garethkaha

    (@garethkaha)


    4 years, 3 months ago

    Hi, since the last update the plugin has caused my site to crash. I’ve managed to deactivate it via cPanel, but every time I switch it back on the site suffers a critical error.

    Anyone else suffering this issue? It’s almost certainly a conflict, but I don’t know where to start looking on this.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Long Watch Studio

    (@lwsdevelopers)

    Hello,

    If your site crashes for some reason, WordPress usually sends you an email with the error logged.

    Otherwise, you need to enable the error logs on your website.

    You can do that by adding the following lines to the wp-config.php file at the root of your website :

    define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);

    When this is done, try to enable the plugin again and disable it immediately.
    You will have a debug.log file inside your wp-content folder.

    Send the content of this file to [email protected] and we’ll look into it right away.

    Plugin Author Long Watch Studio

    (@lwsdevelopers)

    The plugin conflict was solved with the last update.

    Thread Starter garethkaha

    (@garethkaha)

    Wonderful customer service. Within hours of raising the issue, the team had looked at he problem, recognised the cause and created an update which fixed the problem.

    I wish every plugin author were this responsive and courteous in dealing with glitches, which are inevitable when you’re coding for a development environment as diverse as WordPress. Great work!

Viewing 3 replies - 1 through 3 (of 3 total)
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