[Plugin: Cart66 Lite] v1.1 – unable to checkout – cart always empty

Hi wp.Man

I have no plugins activated as I text this!

We have built the site with “my page order” and “simple image widget”, the barest minimum, but cart66 still giving attitude, even with these deactivated.

: (

did you try the default theme?
failing that, i don’t know what else to suggest. one of the C66 devs will probably show up hopefully ??

Hi wp.Man

Nope, activating the default Twenty Ten theme does not resolve the issue. I’M not so sure how this affects the fonts issue, as this come with the theme (Watercolor) but the shopping cart empty error persists.

Yup, hopefully genius help on the way with a C?? developer.

We have had endless nightmares with wp-ecommerce, and so are looking for an alternative. But before purchasing the pro version of Cart66, wanted to identify potential problems with the Lite version first.

Thanks mate!

Hi WhatBox. The “empty cart” problem may be caused by a couple things.

1) Cart66 Lite 1.1 installs a new table called wp_cart66_sessions where it stores info about what is in the cart. If this table isn’t created then the cart will always be empty. The table should be created when the plugin is activated.

2) If you site flip-flops between subdomains, like with and without the www, you generate new session info for each subdomain. So if you add products to the cart at https://www.example.com then flip over to example.com (without the www) your cart will be empty.

3) If you have a caching plugin running you will run into all sorts of odd problems. So do not run a caching plugin, or at least, don’t cache your shopping cart pages. If visitor A adds product X to the cart and you cache their “view cart” page, then visitor B adds product Y to the cart and you show them the cached “view cart” page it will look like visitor B added product X.

If none of these ideas provide a solution, I’d be willing to log into your site and see if I can figure out what’s going on (free of charge of course). If you’d like me to do that, you can securely submit your login info here https://cart66.com/cart66-help/

Hello Lee

Thank you!! I have submitted all login info for you at the link provided.

1) I guess the table is not being activated. I have deactivated and activated several times, but no help.
2) No flipping between subdomains. But am going into https for the cart, etc.
3) No caching plugins. (Don’t think!)

As I said before, we are building the Cuban Corner site for a client, and have had no luck with the WP e-Commerce we installed. Found you guys, and desperately need a solution. This is our first e-commerce site, but not the last. Besides more e-commerce sites planned for clients, we are planning to build 6 satellite sites of our own, which will focus on specific services we offer, and these will be e-commerce.

We are relatively new to WordPress and PHP. Would LOVE to find a perfect WordPress e-commerce plug-in, which we will use for everything in the future. And the Cart66 support record looked great.

OK, hardsell over! : )

Cheers,
Rob

Hi WhatBox. You had the [clear_cart] shortcode on your view cart page. So every time the cart was viewed it was also dumped. Taking out the [clear_cart] shortcode solved the problem. You really only need to use the [clear_cart] page if you are using PayPal Standard and create a pseudo-receipt page for your PayPal “thank you” page and you want the cart to be cleared when a buyer returns to your site after a successful sale.

Let me know if you have any other issues.

P.S. We also fixed a few jQuery issues in your theme with the custom.js and the filterable.pack.js files.

Sweeeeeet! : )

OK, no more [clear_cart] shortcode. I think I thought it necessary if a customer wanted to clear their cart.

One more little thing though. Something is conflicting with the fonts.

Easy to fix?

Thanks a whole bunch Lee.

Rob

i’m not seeing a problem with the fonts. cufon seems to be loading fine.

here’s what i’m seeing

Well blow me away! I wonder why the fonts were not loading well before?! But now everything is fine. Some sort of WordPress time-lag? ; )

Lee, thank you! b00y0h, thank you!

We’re on our way I think!

Will get going with Cart66 Pro.

Happy long-weekend folks!

Rob and Sam

The fonts may have been breaking before due to the jQuery errors you were having. When we fixed them, that probably allowed the cufon fonts to start working. Perhaps you just needed to refresh/clear your browser’s cache.

So far added a test product, and payments successful via PayPal and credit card!

We are happy campers! Will let you know when all is complete. Perhaps we can add the site to your showcase when it’s ready?

Cheers,
Rob

Hello Lee

Sorry to bug you!

Have loaded all products, and now just a few tweaks to format and centre all and we’re done.

However, even though all tests ran successfully yesterday, and no changes to any js files today, I have the cart empty issue again. : (

And there’s no [clear_cart] shortcode this time!

The site is in the “en” folder, store is “store”. All login info remains the same.

I hope this is a quick one? I can’t think what has happened. Thanks!

Never mind! Just updated the permalinks! All good now. : )

Don’t know if people are still having issues with this but I also had the same problem. The plugin doesn’t work if your site url is ‘localhost’, I just changed mine to 127.0.0.1 and now it works fine.

I assume others here were testing it out on their local machines so hopefully that should resolve the problem.

Hi there. I’m running into the exact same issues here. I’ve had several people try out the site on different browsers and systems. Almost everyone comments that they either cannot add multiple items to the cart (each new item replaces the one that was in the cart), or when the “continue shopping” button is pressed, the item in the cart disappears all together.

I checked the cart page, and there’s not [clear_cart] short code. I don’t know what would be a caching plugin, but I assume the cache code is part of the Cart66 plug. Should I reinstall the Cart66 plugin?

Any help you can provide would be greatly appreciated. I’ve submitted tickets on Cart66.com, but the problem persists.

I’m running Cart66 v. 1.1.2 (paid version) and PHP version 5.2.17

Thanks!