Plugin can’t work

Hello @classicjmnl,

It seems like the issue is specific to site, where one of the existing plugins on the site could be conflicting with ProfileGrid. Could you please check it after deactivating all other plugins on the site, except for ProfileGrid? Then check if the issue is still there.

If the issue still persists, we kindly request you to enable the debug mode and share the specific error notices encountered. Additionally, please navigate to the site health option, go to the info tab, click the “Copy site info to clipboard” button, and paste the details here. This information will help us better understand your environment and pinpoint the root cause of the problem.

Your cooperation in providing these details is highly appreciated, and we are committed to resolving this issue promptly.

Hi. Yes, I tried deactivating all plugins and changing the theme to Twenty Twenty Four.

How do I activate debug mode or is this the wp-config, wp-debug = true. If yes, I tried this but there’s no error directly to the plugin.

When testing, kindly review the profile of AppFlicker#1. Thanks a lot!

Here’s the Site Info:

` wp-core

version: 6.4.3
site_language: en_US
user_language: en_US
timezone: +00:00
permalink: /%category%/%postname%/
https_status: true
multisite: false
user_registration: false
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 1692
dotorg_communication: true wp-paths-sizes

wordpress_path: /home4/learnami/public_html
wordpress_size: loading…
uploads_path: /home4/learnami/public_html/wp-content/uploads
uploads_size: loading…
themes_path: /home4/learnami/public_html/wp-content/themes
themes_size: loading…
plugins_path: /home4/learnami/public_html/wp-content/plugins
plugins_size: loading…
database_size: loading…
total_size: loading… wp-active-theme

name: OceanWP Child Theme (oceanwp-child-theme-master)
version: 1.0
author: OceanWP
author_website: https://oceanwp.org/
parent_theme: OceanWP (oceanwp)
theme_features: core-block-patterns, post-thumbnails, widgets-block-editor, align-wide, wp-block-styles, responsive-embeds, editor-styles, editor-style, menus, post-formats, title-tag, automatic-feed-links, custom-header, custom-logo, html5, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, customize-selective-refresh-widgets, widgets
theme_path: /home4/learnami/public_html/wp-content/themes/oceanwp-child-theme-master
auto_update: Enabled wp-parent-theme

name: OceanWP (oceanwp)
version: 3.5.3
author: OceanWP
author_website: https://oceanwp.org/about-oceanwp/
theme_path: /home4/learnami/public_html/wp-content/themes/oceanwp
auto_update: Enabled wp-themes-inactive (1)

Twenty Twenty-Four: version: 1.0, author: the WordPress team, Auto-updates enabled wp-plugins-active (24)

bbPress: version: 2.6.9, author: The bbPress Contributors, Auto-updates disabled
bbPress Topic Thumbnails: version: 1.2, author: Shane Gowland, Auto-updates disabled
BP Classic: version: 1.4.0, author: The BuddyPress Community, Auto-updates disabled
Broken Link Checker: version: 2.2.4, author: WPMU DEV, Auto-updates disabled
BuddyPress: version: 12.3.0, author: The BuddyPress Community, Auto-updates disabled
Caldera Forms: version: 1.9.4, author: Caldera Forms, Auto-updates disabled
Carousel Slider: version: 2.2.8, author: Sayful Islam, Auto-updates disabled
Code Snippets: version: 3.6.2, author: Code Snippets Pro, Auto-updates disabled
CyberSEO Lite (CyberSyn): version: 6.27, author: CyberSEO.net, Auto-updates disabled
Display Posts: version: 3.0.2, author: Bill Erickson, Auto-updates disabled
Display Posts - Pagination: version: 1.0.0, author: Bill Erickson, Auto-updates disabled
Export media with selected content: version: 2.1.4, author: Joost de Keijzer, Auto-updates disabled
FeedbackWP - WP Rating System by FeedbackWP: version: 3.4.5, author: FeedbackWP, Auto-updates disabled
GD bbPress Attachments: version: 4.6, author: Milan Petrovic, Auto-updates disabled
Members: version: 3.2.9, author: MemberPress, Auto-updates disabled
Menu Image: version: 3.11, author: Freshlight Lab, Auto-updates disabled
ProfileGrid: version: 5.7.8, author: Metagauss, Auto-updates disabled
Really Simple SSL: version: 7.2.3, author: Really Simple Plugins, Auto-updates disabled
TotalPoll – Lite: version: 4.10.1, author: TotalSuite, Auto-updates disabled
User Menus: version: 1.3.2, author: Code Atlantic, Auto-updates disabled
User profile: version: 2.0.20, author: pickplugins, Auto-updates disabled
wpDiscuz: version: 7.6.15, author: gVectors Team, Auto-updates disabled
WPUpper Share Buttons: version: 3.43, author: Victor Freitas, Auto-updates disabled
WP User Frontend: version: 4.0.6, author: weDevs, Auto-updates disabled wp-plugins-inactive (41)

Admin Menu Editor: version: 1.12.1, author: Janis Elsts, Auto-updates disabled
Advanced Custom Fields: version: 6.2.7, author: WP Engine, Auto-updates disabled
Akismet Anti-Spam: version: 4.1.8, author: Automattic, Auto-updates disabled
Akismet Anti-spam: Spam Protection: version: 5.3.1, author: Automattic - Anti-spam Team, Auto-updates disabled
All in One SEO: version: 4.5.7.3, author: All in One SEO Team, Auto-updates disabled
Async JavaScript: version: 2.21.08.31, author: Frank Goossens (futtta), Auto-updates disabled
Bluehost: version: 2.5.4, author: Bluehost, Auto-updates disabled
Bluehost Site Migrator: version: 1.0.14, author: Bluehost, Auto-updates disabled
Bootstrap 3 Shortcodes: version: 3.3.12, author: Michael W. Delaney, Filip Stefansson, and Simon Yeldon, Auto-updates disabled
Bootstrap Blocks: version: 5.2.0, author: Liip AG, Auto-updates disabled
Contact Form 7: version: 5.3.2, author: Takayuki Miyoshi, Auto-updates disabled
Contact Form Entries: version: 1.3.3, author: CRM Perks, Auto-updates disabled
Disable Admin Notices Individually: version: 1.3.4, author: Creative Motion [email protected], Auto-updates disabled
Easy WP SMTP: version: 2.2.0, author: Easy WP SMTP, Auto-updates disabled
Favicon by RealFaviconGenerator: version: 1.3.29, author: Philippe Bernard, Auto-updates disabled
Font Awesome: version: 4.4.0, author: Font Awesome, Auto-updates disabled
Google Analytics for WordPress by MonsterInsights: version: 8.25.0, author: MonsterInsights, Auto-updates disabled
Helpie FAQ: version: 1.20, author: HelpieWP, Auto-updates disabled
Hide Admin Bar: version: 1.0, author: David Vongries, Auto-updates disabled
Menu Icons: version: 0.13.9, author: ThemeIsle, Auto-updates disabled
Meta Tag Manager: version: 3.0.2, author: Pixelite, Auto-updates disabled
NextScripts: Social Networks Auto-Poster: version: 4.4.3, author: NextScripts, Auto-updates disabled
Ocean Extra: version: 2.2.5, author: OceanWP, Auto-updates disabled
Open Graphite: version: 1.7.1, author: Rocket Apps, Auto-updates disabled
OptinMonster: version: 2.16.0, author: OptinMonster Popup Builder Team, Auto-updates disabled
Profile Builder: version: 3.11.2, author: Cozmoslabs, Auto-updates disabled
ProfileGrid Login Logout Menu: version: 1.2, author: profilegrid, Auto-updates disabled
ProfileGrid User Display Name: version: 1.5, author: profilegrid, Auto-updates disabled
Shortcodes Finder: version: 1.5.6, author: Scribit, Auto-updates disabled
Simple Author Box: version: 2.52, author: WebFactory Ltd, Auto-updates disabled
String Locator: version: 2.6.3, author: InstaWP, Auto-updates disabled
TotalPoll – Pro: version: 4.2.0, author: TotalSuite, Auto-updates disabled
Ultimate Member: version: 2.8.3, author: Ultimate Member, Auto-updates disabled
WP Activity Log: version: 4.6.4, author: Melapress, Auto-updates disabled
WP Add Active Class To Menu Item: version: 1.0, author: Aftab Muni, Auto-updates disabled
WPForms Lite: version: 1.8.7.2, author: WPForms, Auto-updates disabled
WP Last Modified Info: version: 1.8.9, author: Sayan Datta, Auto-updates disabled
WP Mail SMTP: version: 4.0.1, author: WP Mail SMTP, Auto-updates disabled
XML Sitemap Generator for Google: version: 4.1.19, author: Auctollo, Auto-updates disabled
Yoast Duplicate Post: version: 4.5, author: Enrico Battocchi & Team Yoast, Auto-updates disabled
Yoast SEO: version: 22.2, author: Team Yoast, Auto-updates disabled code-snippets (13)

snippet-1: name: Update Forum Role, scope: global, modified: 2024-03-03 02:32:40, tags: [code-snippets-plugin]
snippet-7: name: Percentage Rate Result, scope: global, modified: 2024-03-03 02:46:03
snippet-9: name: Compare Apps Shortcode, scope: global, modified: 2020-12-30 06:42:10
snippet-10: name: Compare Bundles Shortcode, scope: global, modified: 2020-12-30 06:50:55
snippet-11: name: Compare Promo Codes, scope: global, modified: 2020-12-30 06:52:16
snippet-12: name: Reviews Template, scope: global, modified: 2021-01-28 15:27:55
snippet-13: name: Home Display Posts, scope: global, modified: 2021-02-07 10:21:10
snippet-14: name: Thought Bubble, scope: global, modified: 2021-02-05 09:01:37
snippet-15: name: First Block, scope: global, modified: 2021-02-09 06:44:33
snippet-17: name: Video, scope: global, modified: 2021-02-21 16:29:03
snippet-18: name: AppFlicks Front Page Film Strip, scope: global, modified: 2023-07-10 05:39:25
snippet-20: name: Retrieve Post, scope: global, modified: 2021-02-17 05:42:37
snippet-21: name: Add Feature Image within Post, scope: global, modified: 2021-03-11 13:06:45 wp-media

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1690
imagemagick_version: ImageMagick 6.9.10-68 Q16 x86_64 2024-01-12 https://imagemagick.org
imagick_version: 3.7.0
file_uploads: 1
post_max_size: 260M
upload_max_filesize: 256M
max_effective_size: 256 MB
max_file_uploads: 20
imagick_limits:
imagick::RESOURCETYPE_AREA: 115 GB
imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
imagick::RESOURCETYPE_FILE: 12288
imagick::RESOURCETYPE_MAP: 48 MB
imagick::RESOURCETYPE_MEMORY: 48 MB
imagick::RESOURCETYPE_THREAD: 1
imagick::RESOURCETYPE_TIME: 300
imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, ART, ARW, AVI, AVS, BGR, BGRA, BGRO, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, H, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
gd_version: bundled (2.1.0 compatible)
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: 9.25 wp-server

server_architecture: Linux 4.19.286-203.ELK.el7.x86_64 x86_64
httpd_software: Apache
php_version: 8.3.3 64bit
php_sapi: litespeed
max_input_variables: 1000
time_limit: 1024M
memory_limit: 9999M
max_input_time: 60
upload_max_filesize: 256M
php_post_max_size: 260M
curl_version: 8.6.0 OpenSSL/1.1.1w
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true
current: 2024-03-06T04:02:34+00:00
utc-time: Wednesday, 06-Mar-24 04:02:34 UTC
server-time: 2024-03-06T04:02:32+00:00 wp-database

extension: mysqli
server_version: 5.7.23-23
client_version: mysqlnd 8.3.3
max_allowed_packet: 268435456
max_connections: 150 wp-constants

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home4/learnami/public_html/wp-content
WP_PLUGIN_DIR: /home4/learnami/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 9999M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined wp-filesystem

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable buddypress

version: 12.3.0
active_components: Community Members
template_pack: BuddyPress Nouveau 12.3.0
url_parser: Legacy Parser
! hide-loggedout-adminbar: Yes
! bp-disable-avatar-uploads: No
! bp-disable-cover-image-uploads: No
bp-enable-members-invitations: undefined
bp-enable-membership-requests: undefined

Hello @classicjmnl,

Could you please mention the shortcode you are using that is causing this issue?

We have reviewed the information you provided, and the issue may be related to your site server. Please remove the WP_MEMORY_LIMIT from your site configuration and use the default .htaccess file on your site.”

If the issue still persists, please get in touch with us here.