Plugin cannot be activated because it triggered a fatal error : How to solve?

  • Hey there! Am asking about how to identify the issue if we cannot activate a plugin after deactivating it

    I deactivated the WP Rich Snippet plugin and tried activating it after all these steps. It keeps giving me the Fatal Error message

    1) I’ve disabled all plugins, change the theme to the official twenty fourteen WordPress theme and even went through the error log on cPanel. – Plugin keeps giving the Fatal error message
    2) Went to PhpMyAdmin and cleaned up/repaired the database – Same result
    3) I rebuilt the entire Apache, nginx and PHP – Still can’t activate without restoring the database
    4) Copied everything to another domain hosted on the same VPS from ASO (A Small Orange). Then tried activating it on that domain (Fridgepirate.com) – it works on FP, even though the server was rebuilt
    5) Dropped various tables from the Database which were Vaultpress backup – still won’t work on my site

    As such, I could summarise
    1) It’s not a host problem (coz it works with another domain on the same host)
    2) It’s not a conflict with other plugins nor theme (coz I disabled all other plugins and changed to the default WordPress theme)
    3) It has something to do with the database and previous data from the plugin (that’s why the fatal error)

    I’ve reactivated the plugin by restoring the database to a previous hour.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator James Huff

    (@macmanx)

    As that is a commercial plugin, we ask that you please go to their official support channel. In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations.

    https://wp-buddy.com/support/

    Forum volunteers are also not given access to commercial products, so they would not know why your commercial plugin is not working properly. This is one other reason why volunteers forward you to the commercial product’s vendors. The vendors are responsible for supporting their commercial product.

    Thread Starter Leo Koo

    (@leokoo)

    Thanks James. Am not looking for someone to solve the issue for me. Just need some pointers on where to look as the dev is kinda slow in replying ??

    Moderator James Huff

    (@macmanx)

    The developer is the right person to ask. They know their plugin, it’s having a problem, and they sold support with it.

    The problem is with the plugin, not anything else in your installation, otherwise you’d have much more than a fatal error only when activating that plugin.

Viewing 3 replies - 1 through 3 (of 3 total)
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