Plugin broken? Bug report

  • Resolved dianafoh

    (@dianafoh)


    7 years, 1 month ago

    Hello,

    I’ve just installed the free version of your image optimizer after I’ve already purchased your bundle of 27 Plugins from Webdorado.

    Unfortunately whenever I try to use the plugin it doesn’t work.
    I can easily access the whole options section and so on but when I want to bulk optimize my 231 images it only takes a few seconds until the page is refreshed and nothing has happened at all. I also tried out to only optimize one single item in the media library but this just leads to the plugin page as well.

    What is wrong here? ??
    Thank you very much for your help.

    Kind regards
    Diana

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi,

    Please, be informed that the issue may be related to the conflict with other plugins.

    Could you please,try to deactivate all your other plugins, except Image Optimizer and see whether the images will be optimized?
    If the problem will not be occurring, please activate plugins one by one and check Image optimizer simultaneous, to find which one is causing the issue.

    Thanks. Have a nice day.

    Thread Starter dianafoh

    (@dianafoh)

    Hello,

    I’m sorry for my late reply.

    I’ve tried out to deactivate every single plugin except for Image Optimizer but there was no change at all.
    However, when only two plugins were remaining active at least it started for a few seconds but then again stopped and reloaded the whole page.

    This is somehow strange, since deactivating these two plugins should’ve brought a change and not by being active.

    Do you have any idea what I can do now since deactivating didn’t help here?

    Thank you and kind regards
    Diana

    Hi,

    We are terribly sorry for the inconvenience.

    Could we have a closer look at the described issues? Please contact our support team using the following email address: [email protected]

    Please, mention the URL of this forum topic in your message. We will provide a solution as soon as possible and share it here as well.

    Thanks. Have a nice day.

    Thread Starter dianafoh

    (@dianafoh)

    Hello,

    I’ve contacted you with temporary admin access data but so far I’ve not received any further information on the progress here.

    Could you please let me know when you will take care of this issue?

    Thanks and sorry for the trouble!
    Diana

    Hi,

    Please note that we have replied to your email on 06 April. Maybe you have not received it because of technical issues. We have asked whether the image Optimizer issue has been solved because in the email there was a reference to some other issue related to the Form Maker, not about the Image Optimizer.

    I have reforwarded it to you again.

    Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
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