Plugin breaks theme customizer

  • Resolved rextherunt

    (@rextherunt)


    6 years, 8 months ago

    Hi
    I recently started having issues with this plugin – it breaks the theme customizer. I get the error: “Looks like something’s gone wrong. Wait a couple seconds, and then try again.”
    I disabled all plugins and enabled one by one and then narrowed it down to this one.
    I’m using Divi theme from Elegant Themes.
    Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hey @rextherunt,

    Hope you’re well.

    Can you let me know what are you referring while saying theme customizer? Is this Appearance > Customize page or Divi > Theme Options page? If you can share a screenshot for the error that can be helpful.

    Also, please let me know the version of Divi you use.

    Cheers,
    Oguz

    Thread Starter rextherunt

    (@rextherunt)

    Hi
    Thanks for your response. I’m using Divi 3.8 on the latest version of WordPress. I’m getting the error when customizing the Divi theme (not Divi options). Here is a screenshot of the error I get.

    Hello @rextherunt

    Hope all is well!

    I’ve tested the plugin with the Divi theme and could not reproduce this issue. Please see if the same errors show up when all the plugins are deactivated, if all is well, activate the Custom Sidebars plugin. If the issue is not shown, continue activating one plugin at the time till you find a plugin that caused it.

    Please note that the Divi theme is a premium theme, so please contact theme’s support team so they could assist you further:
    https://www.elegantthemes.com/forum/

    Kind regards,
    Nastia

    Thread Starter rextherunt

    (@rextherunt)

    Hi there
    That is exactly what I did in order to isolate the plugin that was causing the problem!

    Hey @rextherunt,

    Hope you’re well.

    As Nastia said, we can’t replicate the issue with the fresh install WordPress. So maybe some of your theme settings cause this, you can test this with fresh install WordPress, fresh install theme and Custom Sidebars.

    But we can’t know which thing related to the theme can cause this, so can you contact with theme support?

    Cheers,
    Oguz

    Thread Starter rextherunt

    (@rextherunt)

    No worries, I appreciate your concern, and I understand that it’s probably the fault of the theme (Divi from Elegant Themes).
    Warm wishes and thanks again for making this plugin available ??

Viewing 6 replies - 1 through 6 (of 6 total)
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