Plugin Breaks Functionality

  • Resolved deeeesign

    (@designnewdaymediacom)


    10 months, 4 weeks ago

    I’ve been using this plugin on a ton of other sites, and I really like it. I just launched a new website last week and installed this plugin, but it caused conflicts, so I had to disable it.

    Specifically, whenever I would try to reset my admin user’s password or email address, it would throw up the generic WordPress error:
    “There has been a critical error on your website. Check your admin email inbox for details”.

    We had also built a payment form with Gravity Forms, and when submitting that it would just sit on the page with the loading icon, without ever submitting, but the payment would go through. It also would not send the email.

    After disabling this plugin, both issues stopped.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Daniyal Raza

    (@daniyalraza01)

    Hello @designnewdaymediacom ,

    Thanks for contacting us. Hope you are doing well.

    Can you please try again this thing with the updated plugin beta version. Here is download link below. Please re-install it into your site.

    Download Now

    Also, please make sure to take a backup before uploading this plugin on your site.

    Let me know if the issue still persist.

    Thanks?& Regards,
    WP Experts Support Team

    Thread Starter deeeesign

    (@designnewdaymediacom)

    Thanks! I tried installing that plugin and tried resetting my user’s password again, and it resulted in these fatal errors, saying there was a problem generated by GravitySMTP. I installed WP Mail SMTP instead, and that error stopped.

    Thanks!

    Plugin Support Daniyal Raza

    (@daniyalraza01)

    Hello @designnewdaymediacom ,

    Sorry for the inconvience.

    It seems like this is site specific issue. Something is conflict with our plugin. If you would like to use our plugin then we will love to resolve this case in your site.

    To escalate your case, please create a ticket on our official website. So that we can connect you directly with our Technical team.

    Thanks

    Plugin Support Muhammad Usama

    (@usamaazad99)

    Hi @designnewdaymediacom ,

    I hope you are doing well.

    Due to a lack of activity, We are going to mark this ticket as resolved. If you have any other issues, please feel free to open a new ticket.

    Have a great day!

Viewing 4 replies - 1 through 4 (of 4 total)
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