Plugin Blocking User Name(s)

  • Resolved SteveHale

    (@stevehale)


    1 year, 7 months ago

    With your plugin activated a user name cannot login to the dashboard. But the the SAME user can log in with their email address.

    The user name is correct and the password is correct, in fact the password is being used for the email address login.

    If I deactivate your plugin the user can log in using their user name OR their email address.

    Why is this happening please?

    Regards

    Steve B

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Shalom Taiwo

    (@shalomt)

    Hi @stevehale,

    Thank you for reaching out to us.

    Could you please navigate to Security => Settings => Advanced => WordPress tweaks => Users? Then set the option to EMAIL ADDRESS OR USERNAME

    Please refer to https://share.getcloudapp.com/Wnu6P5kz

    Please let me know if this helps and how I can be of further assistance.

    Best regards,
    Shalom

    Plugin Support chandelierrr

    (@shanedelierrr)

    Hi @stevehale, I hope the information provided by my colleague helped resolve your issues.

    Since we haven’t received a response, we’ll mark this post resolved. If you still need some assistance, feel free to open a new support topic, and we’d be happy to assist.

    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
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