Plugin becomes Inactive whenever update WooCommerce

  • Resolved Johnny N

    (@johnnyfit)


    3 years, 1 month ago

    Every time that I update WooCommerce, Custom Product Tabs for WooCommerce becomes inactive and doesn’t automatically activate itself. No other WooCommerce plugins do this.

    Unfortunately, I sometimes forget that I have to manually reactivate your plugin every time that I update WooCommerce and a day or two goes by before I realize that none of my products are showing any information ??

    Is this a bug in my setup, or is this the way that this plugin always functions?

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hi @johnnyfit,

    That is strange. I haven’t experienced that myself, and it is not the intended behavior. How do you normally update the plugin? Do you have automatic updates enabled?

    Jon

    Thread Starter Johnny N

    (@johnnyfit)

    I do not have automatic updates enabled for any plugins other than my security plugin. I usually update from the WordPress Updates admin page, and not from the Plugins admin page. This is how I overlook that Custom Product Tabs for WooCommerce has become deactivated.

    And, just to clarify, Custom Product Tabs for WooCommerce becomes deactivated automatically when I update “WooCommerce”, not the actual plugin “Custom Product Tabs for WooCommerce”.

    This has happened at least the last 3 times I have updated WooCommerce.

    Hi @johnnyfit,

    I attempted to reproduce the issue by installing WooCommerce 6.0 and the latest version of our plugin on a fresh install of WordPress. I updated everything through the WordPress Updates page, as mentioned. Our plugin stayed active after the process was completed.

    I’m just speculating here, but perhaps there’s an issue with your environment that’s causing the update process to “fail” at some point, but then ultimately complete. This could cause plugins dependent on WooCommerce to deactivate themselves. Do you see any relevant messages in your site’s debug log?

    Jon

    Thread Starter Johnny N

    (@johnnyfit)

    I didn’t have the debug log enabled. I will enable it and follow up the next time there is an update to WooCommerce.

    But otherwise, thank you for the plugin. It really is easy to use. Other similar ones have their own dashboards, etc for tabs (I’ve checked them out), and I appreciate that yours is so easy to access from the Edit Product page.

    • This reply was modified 3 years, 1 month ago by Johnny N.

    Hi @johnnyfit,

    Yes, please do!

    You’re very welcome! We’re glad you’re enjoying it.

    Jon

    Thread Starter Johnny N

    (@johnnyfit)

    Hi Jon,

    I updated WooCommerce today with Debug turned on. However, Custom Product Tabs remained active and functioning. I suppose whatever caused it before has resolved and all is well. I’ll follow up if it occurs again, as I’ll monitor the error log over the next couple of WooCommerce updates, but otherwise I suppose you can close this thread.

    Thank you!

    Hi @johnnyfit,

    Thanks for the update! Glad it worked correctly this time. Feel free to reopen if the issue reoccurs.

    Jon

Viewing 7 replies - 1 through 7 (of 7 total)
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