Hi @bctie,
Thanks for your feedback.
Let us know which version of Educare you use. And if you have updated old version to new version then mention the version.
If, you have updated the old version to the new version of Educare, follow the steps below:
1. Make sure Advance Settings is enabled in Educare settings, if not then turn it on.
Educare > Settings > Others> Advance Settings
2. Again, check if Clear Data is enabled in Educare settings if not, then enable it.
Educare > Settings > Advance Settings > Clear Data
3. Disable and delete/remove Educare from WordPress plugins list.
4. Now, reinstall and activate the latest version of Educare.
Note: You need to enable advanced settings and save it, then you will see advanced settings menu, otherwise advance settings will be hidden.
Now check if everything is fine. If not then let us know, we are with you until your issue is resolved.
Regards,
Educare