• Resolved tommyd17

    (@tommyd17)


    Hi there,

    i have experienced some weird behaviour of your plugin. When it is active on my site it appends a closing script tag to all elements endig with />
    For example some meta tags.
    Please see the video here:
    https://www.loom.com/share/43dc16cd28144ea685bc3c34f9729b69


    When i deactivate the Facebook for Woocommerce plugin it works as expected and the script tag is not added.

    Can you please check this?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hey there, @tommyd17! Thanks for contacting us. I’m happy to help you.

    I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter tommyd17

    (@tommyd17)

    Hi there,

    here is the system report: https://gist.github.com/thomas-doppeln/30d7110d98ef3a3a5f21f7273ff6afaf

    No fatal errors.

    Thanks, Tom

    Hey, @tommyd17! Thank you for sharing the information.

    I understand that when you deactivate this plugin the tags disappear. But can you please run a conflict test so we can know if the issue happens with only Woo and Facebook for Woo active?

    To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.

    If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.

    — Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.

    — Also, you can consider using a plugin like Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it is helpful to disable plugins without affecting your current site visitors.

    — It is important to consider as well a staging functionality in case you would not like to touch your production site (you can ask your host if they offer this service), or you can use WP Staging for quickly spinning up a new test site.

    You can find more about this in this guide.

    Please let us know about your findings.

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter tommyd17

    (@tommyd17)

    Hi there,

    i narrowed it down to activating “Cookiebot” plugin together with Facebook for Woocommerce.
    Cookiebot offers a way to block the facebook for woocommerce plugin before user cookie consent. I assume you can’t do a thing here correct? Or can you contact the plugin developer directly here?

    Thanks, Tom

    Hey, Tom!

    Thanks for trying and I’m glad you found the plugin that is causing this.

    You are correct, since this is a third-party plugin, we cannot assist you with that. But you can contact them directly so they can take a look and help you figure out how to solve this.

    Please let us know if there’s anything else we can do to help.

    Have a wonderful day!

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Plugin adds to some tags ending with />’ is closed to new replies.