pluggable.php no emails

  • Resolved sbmoly13

    (@sbmoly13)


    3 years, 10 months ago

    We are running a website for a client?using wordpress platform and we have recently?updated all plugins, themes and wordpress on it. However we have come by this issue that no emails were received when orders came in. We went into the orders?and opened on and retried sending it and this error below came up:?

    Warning: require_once(/var/www/vhosts/83/964406/webspace/httpdocs/greyhoundandpetworld.com/wp-includes/PHPMailer/PHPMailer.php): failed to open stream: Permission denied in /var/www/vhosts/83/964406/webspace/httpdocs/greyhoundandpetworld.com/wp-includes/pluggable.php on line 248Fatal error: require_once(): Failed opening required ‘/var/www/vhosts/83/964406/webspace/httpdocs/greyhoundandpetworld.com/wp-includes/PHPMailer/PHPMailer.php’ (include_path=’.:/opt/alt/php73/usr/share/pear’) in /var/www/vhosts/83/964406/webspace/httpdocs/greyhoundandpetworld.com/wp-includes/pluggable.php on line 248

    Please help, is this due to the recent update, any code snippet i can use to sort this.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Hi there ??

    This kind of problem is usually caused by a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Before you start

    1. First, please make sure you have a good backup in place of your full site and database. Most hosting companies have this included in the subscription, but you could also consider using a service like?Jetpack. If something goes wrong, it’s nice to know that you can restore your site.
    2. Second, I would suggest installing a plugin called?Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it allows you to disable plugins without affecting your current site visitors.

    I hope that helps.

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    We’ve not seen any activity on this thread for a while, so I’m marking this thread as resolved.

    Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

    Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)
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