Plug in not working well with CONEKTA

  • Resolved facabo

    (@facabo)


    4 months, 1 week ago

    Hi, We are having an issue, we use the CONEKTA plug-in as a our payment processor as is in Mexico as we are, but they upgraded their plug-in about 3 months ago and when they did that, they changed something that when you go to their card processing page the comisions are being dropped from the charge, only the order total, without the comision is pass on, can you help us? Thanks in advance.

    The page I need help with: [log in to see the link]

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  • Plugin Support komal-maru

    (@komal-maru)

    Hi @facabo ,

    Thank you for sharing the URL of your website.

    We haven’t had the opportunity to test our Payment Gateway Based Fees and Discounts for WooCommerce plugin with the CONEKTA plugin on our end, so we’re unsure about any potential issues that may arise.

    It would be immensely helpful if you could share the plugin files with us at ‘support at tychesoftwares dot com’ and outline the steps to configure and reproduce the issue on our end.

    Once we have the necessary information to replicate the issue, we’ll conduct thorough testing on our side and provide you with an update. Your assistance in this matter is greatly appreciated.

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