Plug-in is Not as Advertised.
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I wanted a plugin that would email tickets to guests and be able to check in guests at the event. This plugin doesn’t email the correct pdf with ticket to guest, it is missing the top half that was the ticket and the ticket number. Also, this plugin does not allow download of the list of guests nor does it allow us to check in our guest which was an important reason for selecting this plugin over other options. Upon testing the purchasing of the ticket and check-in is when we became aware of these issues. Very, very faulty plugin. limited in what it actually does and I think another user mentioned it is an advertisement for the premium version. Also, if YITH provides a demo for the product in the free plugin section,it should be a demo for the free version, not the premium version so consumers understand what they getting from the actual version that they are downloading. Wasted a lot of time thinking that I was did something wrong with the plugin. ?? Wish I could post a picture showing that the description of the plugin stating “the administrator can see a report with all tickets sold, completed payments and also check the buyer in” but SEE BELOW. Also, when customers try to purchase more than 2 of the same tickets, there is supposed to be additional input boxes for the information to be entered for the 2nd guest, those 2nd set of input boxes do not show up which is a HUGE problem logistically when you require the information. On their website [https://docs.yithemes.com/yith-event-tickets-for-woocommerce/free-version-settings/event-ticket-informations-form/], at the bottom of the page {as of 11/17/18}, it states “In case of multiple tickets, the same information form will be replicated for the number of tickets ordered.” but this is does NOT happen, there is only one set of input fields and the 2nd ticket is added to cart with no information). I need to start my ticket sales and instead of focusing on other aspects of our event, I have wasted time trying to figure what was wrong with the configuration of this app. I know it is a free plugin and the attempt to provide a service is greatly appreciated but please don’t be overstate or state features that are not in the app. Thank you.
As of 11/14/2018 this is the description of this plugin:
Description
Your users will simply have to select the event they want to take part in, fill out the required fields, like first and last name, seat and any other piece of information you require, and proceed to checkout.
This will make you manage tickets in a simple way from your own website and will make you save the money that you would spend if you had to rely on external services.FEATURES:
New: Option to make events expire after the end date (no more purchasable/no more visible).
Event management (create/edit) + table list + single event data
Search the event by city, date or by word contained + possible filters
Enable additional fields to be filled by the customer when purchasing
Insert the tickets as administrator (complete ticket management)
Set the total number of tickets that can be sold (100 available tickets)
The administrator can see a report with all tickets sold, completed payments and also check the buyer in
Integration with barcode/qr code
Handle tickets stock
Insert start and end ticket date.
Integration with Google Calendar.
Print out the ticket from the summary page after the purchase
Download the ticket in PDF
Receive the ticket in the email attachment
Handle ticket stock
Insert start and end date of the ticket
Integration with Google Calendar
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