Plug in crashes, incredibly rude support
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The support is incredibly rude. I made the mistake of purchasing the plug-in and it crashed my site. Took them three or four days to respond to my messages. By that time I was uninterested in using the plugin. I asked for a refund.
They proceeded to berate me at that point. They kept demanding that I allow them onto my server to do testing. Which I have no time to do that. Then they got really rude with me. They told me that I’d have to wait over a week to get a refund and that this is my problem for not reading the refund policy. Worded in a very rude manner.
After a few times going back and forth with me threatening to do a dispute, they said they would provide the refund in 24 hours.
Then from there he starts sending hateful messages to me that were absolutely unnecessary. So hateful they read like they were written by a 13 year old. I even told them to stop messaging me at that point to just provide the refund and quit with the berating me.
They would not stop they had to have the last word. I ended up escalating it to their merchant support due to how rude and unprofessional they are. I was floored by their communications. I have never dealt with such rude customer service before. After that I’m glad I made the choice to not move forward with allowing them to do testing because they have shown that they are incredibly unprofessional.
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