Plug-in back end working on laptop not on desktop

  • OK I do not know where to start with fixing this.

    I am a photographer with a large site currently running on wordpress and WP photo seller. I have just had to move hosts as found the limits on the “unlimited” hosting

    Moved to 1&1 ionos (they do not use cpanel)

    Site is buggy after move – not surprising. I have been planning on changing from photo seller to nextgen gallery for a while – bugs have prompted me to move that forward. Plan is to totally rebuild site on new database on subdomain then change domain when working.

    Set up sub domain downloaded free version of nextgen to get used to working with it. Sub domain is 2019 theme and nextgen – nothing else. Had problems from the start – uploads got unexpected error and created multiple single image gallerys, importing from media just hung and created single single image gallery.

    Tried different browsers – all plug ins turned off. Renamed image files. Got php error log (showed nothing). Was about to build sandbox site on different host to compare behaviour.

    Decided to try my laptop. Same operating system (win10) same browsers. Plug ins on browser NOT switched off. Worked perfectly.

    So the situation is if I use my laptop to access the backend of the site next gen works perfectly. If I use my desktop to access backend of my site nextgen will not work.

    Has anyone run across something similar before – and does anyone have any suggestions that do not involve throwing my desktop out of the window, doing a clean install on my desktop, or switching to using my laptop to build website (I am talking thousands of photos and trust me the laptop is the opposite of ideal for the work)

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • it would be helpful if you could show the errors and tell the website address

    I guess it is your desktop PC’s DNS cache. Try to clear it (refer https://support.4it.com.au/article/flush-dns-windows-10/ )

    Thread Starter starsphinx

    (@starsphinx)

    I did not put the web addresses because they are multIple. One is in the first post. Of those the second 2 are sandbox installs. The first one my main site is buggy as hell right now as well.

    The errors are on the back end which people cannot visit – wp-admin/admin.php?page=ngg_addgallery (or if I try adding gallery straight to a page wp-admin/post-new.php?post_type=page) – a pop up comes up saying

    An unexpected error occurred. This is most likely due to a server misconfiguration. Check your PHP error log or ask your hosting provider for assistance.

    or if I try importing from media library the bar saying importing comes up and just hangs – nothing happens.

    I have contacted my host – there is no php error (I have checked logs myself). Plus if there was a server misconfiguration my laptop would get the same error – it does not everything works fine as expected.

    I have tried clearing the desktop DNS cache as described above it has made no difference.

Viewing 2 replies - 1 through 2 (of 2 total)
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